Problem with Killer(R) Wi-Fi 6 AX1650i 160MHz (201NGW) wireless network adapter

JeffreyNovoaCOL
JeffreyNovoaCOL Member Posts: 1 New User
edited April 23 in Predator Laptops

Warm regards,

I am writing to report an ongoing issue with a laptop I purchased approximately six months ago. The device in question is an ACER Predator Helios with the following specifications:

  • Processor: Intel Core i5-13450HC (13th Gen) at 2.40 GHz
  • Graphics Card: NVIDIA GeForce RTX 4060

Over the past two days, the laptop has been experiencing problems with Wifi connectivity. I suspect this may be related to recent system updates. I have attempted several troubleshooting steps, such as reinstalling the network adapter and restarting the system. While a reboot temporarily resolved the issue, the Wifi has now stopped working entirely.

I also performed a factory reset, which temporarily restored the connection. However, the issue remains intermittent — the Wifi works for a short period and then disconnects again. The error codes displayed are 10 and 43.

I am attaching a report generated by Intel’s diagnostic tool with the relevant findings.

Thank you in advance for your attention to this matter. I would appreciate any guidance or support you can provide to help resolve this issue.

Answers