Sound problem in sf314-59-7567, after i updated win 11 my sound stopped working

bhandari__gaurav
bhandari__gaurav Member Posts: 3 New User
edited April 19 in Swift and Spin Series

acer swift 3

after i updated win 11 my sound stopped working , i guess the driver for audio is not working i tried solving it also did remote access with microsoft support too but it didn't resolved the problem . but sometimes audio works fine until i shut down my laptop and open it again , and its gone again . what might be the problem ? the sound icon says no audio device installed

[Edited the thread to add issue detail]

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,319 Trailblazer
    edited April 16

    Hi, what Swift3 full model do you have, SF314-512? and what Windows update/upgrade did you install?

  • bhandari__gaurav
    bhandari__gaurav Member Posts: 3 New User

    sf314-59-7567 and regular windows 11 update

  • Puraw
    Puraw ACE, Member Posts: 16,319 Trailblazer
    https://community.acer.com/en/discussion/comment/1336093#Comment_1336093

    Hi, uninstall the Realtek audio driver with DDU in Safe mode and just reboot: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

    DDU for Realtek.jpg
  • bhandari__gaurav
    bhandari__gaurav Member Posts: 3 New User

    this worked for a while and to check i restarted a few time and it worked fine yesterday but today its gone again

  • billsey
    billsey ACE Posts: 35,970 Trailblazer

    There is likely an update happening that isn't fully stable. Check on Acer's support site to see if you are running the last one they posted.

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  • Axxo
    Axxo Member, Ally Posts: 1,535

    After a Windows 11 update, if your sound stopped working on your Acer Swift 3 (SF314-59-7567), you can try several troubleshooting steps. These include running the audio troubleshooter, checking the default audio device settings, and ensuring the audio drivers are updated or reinstalled, according to Microsoft Support.
    Here's a more detailed breakdown of the troubleshooting steps:-

    1. Run the Audio Troubleshooter:
      Go to Settings > System > Troubleshoot > Other troubleshooters.
      Click "Run" next to the Audio troubleshooter and follow the on-screen instructions.
    2. Check Default Audio Device:
      Right-click on the speaker icon in the taskbar.
      Select "Sound settings."
      Make sure the correct audio device (speakers or headphones) is selected as the default output device.
    3. Update or Reinstall Audio Drivers:
      Open Device Manager (search for it in the Start menu).
      Expand "Sound, video and game controllers."
      Right-click on your audio driver (e.g., Realtek High Definition Audio) and select "Update driver" or "Uninstall device" and then try reinstalling the driver.
    4. Check Volume Settings:
      Make sure the volume isn't muted or set too low.
      In the "Sound settings" mentioned above, check the volume mixer to ensure no individual apps are muted.
    5. Turn off Audio Enhancements:
      In the "Sound settings" mentioned above, select your default audio device and click "Properties."
      Go to the "Enhancements" tab and disable all enhancements.
    6. Verify Windows Updates:
      Go to Settings > Update & Security > Windows Update and check for and install any available updates.
    7. Try different audio formats:
      If the problem persists, try playing different audio formats to see if the issue is related to a specific format.
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