Predator Connect X7 forgets PIN way too many times?

Laplace912
Laplace912 Member Posts: 1 New User

Hello!

I bought this router a while ago, I always had the issue when I'm trying to use it, that sometimes when there is a signal drop, or switches from 5g to 4g or 3g, it forgets the SIM PIN. Also recently i can't recieve SMS messages either, and as soon as i click on the incoming SMS tab, it forgets the PIN. What can cause this issue? Can you guys fix it? It's so incredibly annoying, i might need to bring back the device, tho i would rather make it work somehow, because it's fast. The issue is, basically i do anything on the 5G config tab, it forgets the SIM PIN, as well as the SMS forwarding setup. Looks like the whole 5G configuration tab resets.

Current version: X7_GBL_1.01.000032

Module version: 89650.1000.00.01.01.02

Answers

  • StevenGen
    StevenGen ACE Posts: 13,853 Trailblazer

    The Look at the extensive eManual of the Predator Connect X7 like below and if there is any faults send the router to Acer Tech support, as that error that you are getting could be a hardware issue and should not be happening. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • MustacheFeeling
    MustacheFeeling Member Posts: 2 New User
    edited April 15

    I have the same problem, the router does not remember the SIM PIN, even when the box is ticked. There are no error messages.

    Firmware X7_GBL_1.01.000036

    Module version 89650.1000.00.01.01.02

  • Chmamour
    Chmamour Member Posts: 2 New User

    Hello.

    Exactly the same problem on my side about the connection.

    The predX7 never remember the simcard pin code. Each time the Pred X7 lost connection it is never possible to automatically reconnect in 5G.

    Have test with different browser in normal mode and private mode.

    work arround : I have unplug the sim card from the router. Plug the pin card in a smartphone to removed the pin code from a phone.

    Now no pin code on my 5G data sim card.

    Now the pred X7 always automatically reconnect when the connection is lost.
    Same issue as you about sms part, but no workarround yet.

    @everyone, Hope that can help you waiting an acer firmware update.

    regards