No picture on webcam, all black box.

innotime2
innotime2 Member Posts: 5 New User

Hello, I have a Aspire 5734z-4725 with Windows 7 HP x64. I just did a factory restore and now I get a all black box when I open crystal webcam. It also does the same thing when I go to testmywebcam so I am convinced it's a driver problem and not a crystal program problem. I have been searching and installing new drivers with no luck. Shows up to be working perfect in Device Manager, I tried uninstalling from there and it reinstalls automatically but same thing.

 

ID:

USB\ VID_0402&PID_5608 &REV_0100&MI_00

 

 

The link below was posted on yahooanswers and is exactly what I get when I open crystal.

 

http://tinypic.com/view.php?pic=w0t6di&s=7#.UliC9xDEPow

Answers

  • Vince53
    Vince53 Member Posts: 805 Practitioner WiFi Icon

    Try going on to "Camera" if you have it. That worked for me on Windows 8, but I don't know if it's possible on 7.

     

    Another idea is to type "Acer Crystal Eye" into a search engine, but make sure that you get the version for Windows 7.

  • innotime2
    innotime2 Member Posts: 5 New User

    That won't help,as I said I have no problem downloading or even opening acer crystal eye but when it opens it's blank. Iv'e installed different versions but still the same result.

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