Thunderbird works flawless on my samsung tablet but not on my Acer laptop 'relay access denied'

Mene0815
Mene0815 Member Posts: 1 New User
edited March 18 in Swift and Spin Series

I get the message 'relay access denied' every time I send an e-mail. What's wrong?

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 13,907 Trailblazer
    https://community.acer.com/en/discussion/722461/thunderbird-works-flawless-on-my-samsung-tablet-but-not-on-my-acer-laptop-relay-access-denied

    Look at this guide here and figure out why you are getting the Access denied error with your TBT connection, as there could be different reasons why. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Sharanji
    Sharanji ACE Posts: 5,063 Pathfinder

    @Mene0815

    First of all, you should ask your email service provider for assistance and verify your email settings with them. You will need to check that you have proper credentials, such as Mail server, Username, and Password. Further, verify whether or not you should use SMTP Authentication, moreover it might be that you need to use POP before SMTP you should also consider this point by verifying settings with your email provider.

    So, if it turns out that you are using POP before SMTP then you can run into occasional problems with mobile devices. This is caused by your data network changing due to reduced coverage, either if you're switching different WiFi hotspots. In such case, your IP address may be changing, as a result, you will send an email from a new IP address instead of the IP address you first authenticated with. To counter this issue, try and switch to SMTP Authentication thus you will be able to test if your email provider has enabled this feature as well. If it fails, then you should reach your email provider and request them to enable SMTP Authentication on the mail server.

    And lastly, there is always a possibility of spam filters coming into action on the recipient's server. If so, then you should ask your email provider to look through the mail server's log files and acquire more information from them regarding how to stop this issue.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Axxo
    Axxo Member, Ally Posts: 1,535

    This message usually means that you have tried to send a message using an identity that isn't known to the SMTP server being used to send it.

    In other words, if you have accounts A and B, and you're set up to send using A but send with "from B" then A's systems may object. Or maybe you have set up to use B's own servers, but your ISP refuses the connection to B's systems.

    Easiest way to help you out is to see your settings. Help|Troubleshooting Information, uncheck "include account names" click "copy text to clipboard" Paste into your next reply here.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

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