Acer Predator Neo 16 PHN16-71 Charging Fluctuation Issue.unit charges but it won't stay in turbo,

suryamurali
suryamurali Member Posts: 2 New User
edited March 14 in Predator Laptops

Mine is Acer Predator Neo 16 , or PHN16-71 , My laptop charges when the system is off , but it won't stay in turbo, or charges my laptop continuously when its powered on , my device with charger connected , it repeatedly disconnects the charger and reconnects , i can't even confirm whether its software or hardware , changed new charger , installed new windows , Updated BIOS , removed the battery , Removes CMOS battery, nothing is working , Randomly it charges , Its Urgent Can Anyone Assist me😖

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,344 Trailblazer

    Hi, use the power adapter that came with the laptop, not a USB-C charger, update BIOS to version 1.18 dated 2024/09/20 and install Predator Sense from the Microsoft (Windows) Store and you will be OK. Note that the battery needs to be charged to >50% before you can use the Turbo mode.

  • Diya1811
    Diya1811 Ally Posts: 573

    @suryamurali

    Use the original 330W charger and connect it directly to a grounded wall outlet to ensure stable power. Disable Turbo Mode in Predator Sense to avoid power fluctuations and inspect the charging port for any visible damage or debris, cleaning it gently if needed. Additionally, select a balanced power plan in Windows to reduce power consumption and stabilize charging.

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