How do I fix my ACER Swift Go 16? Stuck in the start-up loop since I did a factory upgrade

NickPugs
NickPugs Member Posts: 1 New User
edited February 15 in Swift and Spin Series

My Acer swift go 16 is stuck in the start up loop since I did a factory upgrade yesterday

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,648 Trailblazer

    Hi, if you mean by "factory upgrade" a Reset of the Windows OS with or without losing your data or Recovery the system with Acer Sense that failed you may have a hardware issue and should take the laptop to Acer Services in your country to reset the system to factory default free of charges (under warranty). If you did something else let us know the details of the upgrade you did.

  • billsey
    billsey ACE Posts: 35,638 Trailblazer

    Which type of startup loop are you in? There are several different types of errors than can cause issues with starting the OS. When you did the reset, did you do the Acer reset or the Windows reset? They end up differently…

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