Tablet constantly shutting itself down at 50% battery, model is ACTABKBL1024.

I believe the model is ACTABKBL1024. It's 10.1" inches and branded as a kids tablet. I've had it for two months and everything was fine up until two days ago when it mysteriously began shutting down at 40% battery and then 50% battery. I performed a factory reset, but the problem still persists. I took it to the store I bought it from after seeing recent reviews for the tablet are all mentioning the tablet shutting itself off whilst still charged. The store told us it's a known issue with Acer and that they're trying to come up with a update or some kind of code to fix it but I'm very worried, as never had this happen before. The store told us to just keep the tablet charged above 50% and wait for the fix by Acer. I find this a little strange as the last update was from September 2024 and I had absolutely no problems with it until a two days ago. The store said they would not send it away for repair or exchange yet as they're waiting for Acer to fix the problem. Any advice? Many thanks.

[Edited the thread to add model number to the title]

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billsey

I believe that is a Curry's only model, where they negotiated special pricing by promising to provide all support directly. We don't have access to any support details. Try asking them… There won't be anything from Acer directly on it.

robotanobot

Im finding it hard to get any help as Currys have explained what's happening on their behalf, saying they can't do anything about it and I can't contact Acer by email at the moment as it's not even recognising the serial number of the tablet. I guess calling them is the only option left. That, or talking to Currys again though I doubt anything will change on their side.

billsey

Yes, Acer is unlikely to be able to do anything for you, since they don't have support files for the Curry's specific models like that.

CurrysGrief

@robotanobot have you got any further with Currys regarding this at all?

My Actab 1024 has started doing the same. Crashes at varying levels of charge. Switch back on attempt is then met with the empty battery/charge required symbol. Refuses to start without then being plugged in. Once plugged in, battery level is as was before crash eg 24%, 40% or whatever.

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