I need help my Acer Nitro V15 isn’t charging I don’t know why?

softxroses
softxroses Member Posts: 0 Newbie

Okay, from the beginning it was on Tuesday night I was busy watching Netflix and it was full charge so I took off the charger because I don’t wanna overheat the laptop itself. Then next day Wednesday, I just came back to school and I wanna play on my laptop the moment it died last night so I did charge again and then this happen I don’t know what happened to it? Like I need help ASAP I don’t know what to do!!! I tried turn on power button and hold for it not working and isn’t turning orange. My dad got me new charger from Amazon and I tested didn’t work out so. I tried to leave it doesn’t work please help me!!!

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,032 Trailblazer
    edited February 4

    Hi, leaving the adapter plugged in when the battery is fully charged WILL NOT OVERHEAT the laptop, I don't know where you got that notion from, you should leave the power adapter plugged in 24/7 and not use a USB-C charger. You are not posting your model but if it is from end 2023 the warranty is still valid, and I recommend bringing the laptop to Acer Services in your country or submitting a "Repair under warranty" ticket online with Acer Support and wait for instructions by e-mail.

  • Diya1811
    Diya1811 Ally Posts: 324

    @softxroses

    First, Ensure that the new charger is working properly by trying to plug it into another device to see if it charges. Also, check if the battery is properly seated.

    After that, try plugging in the charger without the battery and see if the laptop powers on. Additionally, inspect the charging port and the battery for any signs of damage or debris.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • johnjwanger
    johnjwanger Member Posts: 1 New User

    First, try these steps:

    1. Check if the charging cable and adapter are working (test with another device if possible).
    2. Inspect the charging port for any dust or damage.
    3. Perform a hard reset by holding the power button for 15-30 seconds.
    4. Try a different power outlet.
    5. Update your battery drivers if you can.