Need graphics help for Aspire TC-780 (fix driver or get card?)

thecrowdog
thecrowdog Member Posts: 2 New User

Sorry to ask what might be a very noob question, I am older now than I wish to be and no longer keep up with tech stuff. I did google this but all the answers seemed unconfirmed or outdated. I probably just need a card, and help picking one, but please read the background info in case there is an easier solution.

I have a TC-780-UR11, 7th gen i7, Win10 Home and 32GB RAM. It has been perfectly fine for all my needs for 5+ years until now. Now the games we all play online via virtual table tops are updating and the virtual table top(s) are now above the paygrade of this Acer GPU driver. My graphics processor appears to be integrated, Intel HD Graphics 630. The current graphics driver installed on my machine is more recent than the one available from Acer, but still was last updated in 2017 I think.

To fix the game graphics issue, after spending all day with the game's tech support, I tried to install graphics drivers from Windows' native tool, but it says the 2017 driver is the latest. Support people tell me that is inaccurate, and to check with Intel, the maker of the chip. So on Intel, it says I should be able to upgrade using their 6th to 10th gen tool. But the tool immediately fails to work because of the Acer OEM restrictions. Intel also has a tool for that, and a page about it. I tried to follow Intel's exact instructions for exactly this situation, where the OEM drivers are locking out the updates. That also fails immediately, it cannot get past the OEM block even using Intel's instructions to do so.

So now I seem to be stuck, unless there is a safe way to update the driver without screwing up whatever custom details Acer has behind their locks. I certainly don't want to make my computer worse. So the advice I am seeing is #1) try to override the driver, but that isn't working using common tools like Windows' or Intel's, so I'm scared to get more radical about it; or #2) buy a bus-powered graphics card.

Let's talk about option #2. I am completely out of my depth here. I can see that years ago a GT 1030 was often suggested, but those are more expensive now than even a newer card, like perhaps a GTX 1050 or ti. I am now completely lost in the specs of a bunch of cards that I do not understand and have no idea what will actually work in this machine, and what is the most recent card that will do so (hopefully at a decent price, like under $100). All I know is that the game's support told me that it probably needs to be bus-powered and fit in my motherboard slot, but of course I have no idea how to check that.

Thank you for reading all that. I'm happy to hear some advice or recommendations (other than to throw this in the river and buy a new computer.. that seems out of reach right now).

Answers

  • billsey
    billsey ACE Posts: 35,207 Trailblazer

    When you use Intel's driver and support assistant and ask to update the GPU driver, it gives the warning about the OEM driver, but has a check mark to allow the newer driver to install anyway. Use that and update to the latest available.

    For the second option there will be hoops to jump through. The standard configuration for the Aspire TC-780 without a factory installed GPU card has a 220W power supply. That means there is very little power available for the x16 slot to drive a GPU card. The versions of the TC-780 that had a GPU card installed from the factory had a 300W power supply, giving an extra 80W to drive the card. Luckily your system is old enough that the PSU is pretty standard, an ATX form factor with a 24 pin power connector. Most supplies on the market will fit that and for not a lot of money you should be able to drop a 500W supply in, allowing for most of the 50, 60 and 70 cards to work. The cards they shipped with the units were Nvidia 7xx cards (their 7th generation), the next step newer were 10xx, then 16xx, the 20xx, then 30xx, then 40xx and now they have a 50xx card out. The xx, in general, tells you about how much power is needed, with 30 using less power than 50, which uses less that 60, etc…

    You have a machine that is a 2016 design, so there's likely no reason to spend a lot on updates, it would be awfully easy to update past the cost of a replacement computer. I think I'd be looking at a used 1660 card and the 500W supply if the driver update doesn't get you up and running. Beyond that it's likely better to just dive into a new machine, with Windows 11 compatibility.

    BTW, being older now doesn't really act as much of a barrier to learning this stuff… I'm old enough to have been doing computer stuff when the Internet was still not available to general users, I was one of the first people to have an actual email address in the early 80s. So have seen it all the way through. :)

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  • thecrowdog
    thecrowdog Member Posts: 2 New User

    You describe the driver update process like Intel does, and I don't know what to say, there is no checkbox, no option, no "customize", no nothing. There is one button, "Begin" and it is immediately followed by "(Red X) Something went wrong. Your system has a driver that is locked to manufacturer specifications. Please try downloading the latest driver from the manufacturer's website to update. Installer exit code: 1." There is an error log that is useless to me, and one button, "Close". Intel's website had two, maybe three different install tools and manual packages of drivers spread throughout pages that all listed my Graphics 630, but all of them behaved in exactly this way.

    You're right that maybe you're never to old to learn, but right now I am completely out of the loop. I have no idea what any of these specs mean. I really appreciate your description of them in plain english. I was already full grown man who had assembled many computers from parts, built a Sinclair and a Tandy, when they came out with this very confusing invention called a "mouse". Had no idea in the world how to use one, or where my DOS went. I've somehow survived the next 30 or 40 years, and learned how to use a mouse and a GUI, but it's harder and harder to keep up every day.

  • billsey
    billsey ACE Posts: 35,207 Trailblazer

    Did you use the Intel Driver and Support Assistant? That sounds like the behavior when you just download the driver files instead of using the assistant. Failing that, they have a procedure that allows you to bypass the restriction when installing from a driver download.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.