acer e-power management system

ronmoore
ronmoore Member Posts: 11 New User

hi everyone

 

I have an acer notebook aspire 5920, I cannot open my e-management programme  to rectify a fault on my

CD and DVD maker 7 which is built in to my system. When I hover my mouse over the recovery system i am getting

a red no entry sign. can anyone help

 

regards 

[edited for privacy]

Best Answer

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Can you please elaborate on the initial issue ?

     

    What "fault on my CD and DVD maker 7" are you having?

     

     

  • ronmoore
    ronmoore Member Posts: 11 New User

    hello

     

    when i open DVD fit I get this error

     

                  %1 was not installed properly, or it was altered.

                  Please re-install the software or contact technical support.

     

    I rang Acer technical support and they are saying I have to re-install operating system.

     

    regards

    [edited for privacy]

     

     

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
    Answer ✓

    Sounds very much like you need to uninstall and reinstall the application you are attempting to use.

     

    If it is an Acer included program, you should be able to find it on the Drivers and Applications backup media.

     

    Using eRecovery to restore drivers and applications

  • ronmoore
    ronmoore Member Posts: 11 New User

    thanks for your help, I found the answer on one of my back up DVD`s

     

    regards

    [edited for privacy]

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