How to fix alot of missing drivers in other devices on Predator (Model Number: PHN16-72).

Hidome
Hidome Member Posts: 2 New User
edited January 19 in Predator Laptops

I recently redownloaded windows using a usb on my Acer Predator (Model Number: PHN16-72). It had no drivers, i was able to install the WLAN drivers using the drivers on the website for the Predator and used windows update to install the remaining ones.

For some reason windows wasnt able to install every driver and i am now missing alot of drivers and do not have, an ethernet connection or audio in my headset.
I have tried googling the Hardware ID for the devices and tried to download them none of which worked.

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,696 Trailblazer

    Hi, in Device Manager uninstall all 17 devices in "Other devices" as these are not for your system. Update BIOS with last month's released version 1.15 dated 2024/12/03 and reinstall Windows11 23H2 build 22631.4751. Note that this version is no longer available on the Microsoft site but on UUPdump.net. Wait for WU till the tailored version of 24H2 to your system is offered. https://www.winhelponline.com/blog/download-older-version-windows-iso/

  • Hidome
    Hidome Member Posts: 2 New User

    Do you want me to do a fresh reinstall of windows using a pendrive using that windows 11 version or will just upgrading be enough after deleting the drivers

  • StevenGen
    StevenGen ACE Posts: 12,825 Trailblazer
    edited January 20

    I strongly suggest that you download the stand alone Win-11 24H2 version update and install that within your current Win-11 OS, you don't need to wait for the windows update 24H2 for the PHN16-72 laptop, you don't need to install the version 23H2 etc etc . I've done this to my Predator Helios Neo model PHGN16-71 laptop just recently within its Win-11 operating system and it works 100% and perfectly!

    Go to Microsoft @ Download Windows 11 (Current release: Windows 11 2024 Update l Version 24H2) put this 5.4GB .ISO file onto the desktop and start the installation from within your current Win-11 OS, when you get to the choice of either an Update or a Clean Install > choose Clean Install as that is the best way for your laptop to have this new Win-11 24H2 version installed and then when the installation is finished do all the windows updates first so that the OS version is at the January 2025 OS build: 26100.2894.

    Its a very simple process, after you have finished the Win-11 24H2 OS build 26100.2894 installation go to the Acer Drivers and Manuals for the PHN16-72 and download the last bios version 1.15 NOT the version 1.18 as there is no such bios version for the PHN16-72.

    Note: with the bios update, be VERY patient when its updating and DO NOT disturb and/or try to reboot the laptop yourself AT ALL, wait until the Insyde bios flash software finishes and boots the laptop into the Win-11 login screen. Good luck and hope this assists you further as you should have a perfectly functioning PHN16-72 laptop.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Puraw
    Puraw ACE, Member Posts: 14,696 Trailblazer

    Hi, Update BIOS with last month's released version 1.15 dated 2024/12/03 and reinstall Windows11 23H2 build 22631.4751. Wait till 24H2 tailored to your system is offered by Windows Update, don't download that 24H2 ISO image.

  • StevenGen
    StevenGen ACE Posts: 12,825 Trailblazer

    Just to be persistent, as I couldn't care less what you do😁 but and the only reason I'm suggesting the above, is that I've done this install just recently on my PHN16-71 laptop and this install worked 100%, don't do the 23H2 build 22631.4751 as all that will be wasting your time and will solve nothing, especially getting rid of all those Other Devices > Device Manager as dong my install you will not have those obsolete drivers in > Other Devices in Device Manager, but its up to you? Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍