Acer Wave 7 Wi-Fi Mesh Router does not distribute Wi-Fi

expik
expik Member Posts: 3 New User
in Gadgets & Accessories

Hello! A month later, the wifi stopped working.
I use the Acer Predator Wave 7 Triple Pack (FF.G2UTA.003) and the problem arose that the other two routers do not connect to the main router. Factory reset does not help. Why did I decide that the problem is in the main one? Because even when I simply turn it on, there is no wifi network on the phone, tablet, computer and laptop. The network appears on the other two.
The other two routers also do not see the main router.

For now I'm using it as a switch... funny

I would be grateful for information on how to solve the problem.

I am adding logs from the router.

log.tar.gz

Answers

  • billsey
    billsey ACE Posts: 35,030 Trailblazer

    OK, UK version so my info might be not quite accurate, since I only have access to US details. Can you connect via an Ethernet cable and access the setup? IIRC a factory reset doesn't automatically put it back in controller mode.

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  • expik
    expik Member Posts: 3 New User
    https://community.acer.com/en/discussion/comment/1321158#Comment_1321158

    I can control the controller via cable. But, sorry, maybe I misunderstood, the control panel shows that everything is working, but there is no Wi-Fi distribution. I configured the other 2 routers into a mesh network, so they work as they should. It seems to me that the Wi-Fi module has failed on the first router. Interestingly, in the settings parameters, the Wi-Fi network channel is also shown as "working". 2.4 and 5.8 GHz display free channels with better bandwidth. Some kind of anomaly...

  • expik
    expik Member Posts: 3 New User

    I'll add a screenshot of the routers working now. If we take into account the set of 3 routers, two are working normally, and 1, which was the main one from the factory, unfortunately does not create a network.

    зображення.png

  • billsey
    billsey ACE Posts: 35,030 Trailblazer

    That is because somehow one of the secondaries has been reset to be a controller. It might do that automatically if the controller goes down. You can only have one controller at a time. I'd connect via cable to the one that's not showing up and put it in agent mode and it should show up as the third device. If it doesn't then it likely does have hardware issues and you will want to contact Acer for a warranty repair or replacement.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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