Life expectancy of CXI3-4GNKM4 CHROME/3867U/BT/4G/32GB MMC

roodavis
roodavis Member Posts: 6

Tinkerer

edited January 17 in Chromebooks

I don't see ChromeBoxes listed as a product type. Please redirect me to the appropriate discussion group if necessary.

We have 150+ CXI3-4GNKM4 CHROME/3867U/BT/4G/32GB MMC deployed in March of 2021. So not quite four years old and lately they have been dropping like dead flies. The general assumption is a video out issue. Very hard to troubleshoot past this initial issue/assumption. I currently have about 30+ sitting useless on a shelf. Most of the hardware repair companies we contact suggest that they are not worth the time to diagnose for repair and instead send us a quote for replacement devices.

These devices have an AUE of June 2028. We based our replacement cycle on this date -2yrs. Should we seriously only expect 3-4 years usage? I am looking at a shelf of retired 2012 Mac Minis that I may install ChromeOS Flex on instead.

Answers

  • StevenGen
    StevenGen ACE Posts: 12,917 Trailblazer
    edited January 17

    The Acer CXI3 is a Core i7/i5 processor desktop Chrome OS-based machine for schools and businesses looking for easily manageable desktop solutions to use with existing monitors. Its inevitable that this product with the abuse that it gets will go faulty, a computer is only as good as the people that use it and they know how to look after it! As any computer can last 10 years or 10 days and we can't give you a time limit for this devices lifespan, Acer has a 12 month warranty so anything that could go wrong can be repaired, you should have gotten an extended warranty on these devices especially if they are used in a business. The Google Chrome OS 2028 AUE has nothing to do with the XCI3 if its abused and not looked after properly, as it will break down.

    What I suggest that you do is to repair one of these Acer CXI3 Chromebooks, and pin point the exact fault, as it could only be a capacitor or a resistor or a mosfet that might need replacing, also what is the exact thing that is wrong with your Acer CXI3 30+ devices, so that we can advise you properly?

    As I’m sure that there are many technicians that would love the business to repair 30+ of these devices, as these Acer CXI3 Chromebooks are just a basic device you don’t need “rocket science” technology to repair them, as you must have contacted the wrong technicians or lazy ones😁! Get a serious and proper technician and see what the technical repairs exactly are and cost, and get a package deal repair from the technician for all of them, and then see if your budget is allocated for such cost of repair and if it would be cheaper to buy new Chromebook system like the Acer CXI3 solution.

    We can't advise you on technical repair costs as we are users of Acer products just like you and we can only advise you on Acer products technical matters and faults which you haven't done or detailed at all for the Acer CXI3 Chromebooks, as and also, this product is not a product that its faults comes on this forum much at all. Good luck .

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • roodavis
    roodavis Member Posts: 6

    Tinkerer

    edited January 17

    Thank you Steven. As you may know, almost all queries for ChromeBox support generally result in tips or suggestions for ChromeBooks and are no help.

    We have approximately 150-200 of these ChromeBoxes deployed. They are mounted to 65"-75" ViewSonic ViewBoards, connected with HDMI cables and USB cables for some that are interactive touch devices. Generally speaking they work great and are rarely if ever touched. So I don't suspect any "abuse". The recent and common issue is the ViewBoard indicates no video input found. Sometimes just unplugging the power from the wall outlet is all that is needed. Last school year we had 8-10 that failed to produce any video output and the only thing I have been able to is start them in recovery mode, which shows the normal "Please insert a recovery USB stick or SD card." So far I have not been able to get them to recognize any USB sticks. I just created a new USB stick with an older version of ChromeOS to see if it was a version issue. So far, same result.

    I have reached out to a different repair shop and their initial response was "Let me investigate this and ask our tech team if we have seen this before and if we have any insight!" We have a fleet of 2500+ ChromeBooks and our normal support vendors have not looked at the ChromeBoxes at all. I was planning to look for "break/fix" instructions to try self-repairs with a couple of high school students today.

    Open to any and all suggestions.

  • roodavis
    roodavis Member Posts: 6

    Tinkerer

    Okay, looking like I need to offer an apology if any of my remarks were considered snide or offensive in regards to Acer. I finally came across some ChromeBox specific recovery instructions and noticed that the process differs slightly from ChromeBook recovery. I have not been getting the prompt to press Ctrl + D and then pressing the recovery button a second time. My experience with our ChromeBooks the first screen always instructed me to press Ctrl + D and never asked for the Recovery button to be pressed a second time. I was assuming it would recognize the USB stick inserted and then proceed. I now see that happens after the Ctrl + D, second press of the Recovery button.

    Learn something new everyday. So far five of six devices have completed the recovery process and updated to v132. One device fails to enter recovery and I suspect a bad hard drive on it, will confirm later.

  • billsey
    billsey ACE Posts: 35,226 Trailblazer

    There were significant numbers of them that seemed to start having issues based on ChromeOS updates around 129 or so. Eventually the complaints dried up, leading me to believe Google fixed it with one the later updates. The SSDs are of two types, both NVMe x4 but quite small, 32GB or 64GB. Here's where the drive mounts (#8):

    If you have drive failures, then you can replace and reinstall fairly easily. That's much better than most of the low end ChromeOS devices, which use eMMC drives that are soldered to the MB and have a relatively short lifespan. Here are the drives that were tested to ship with the units:

    As you can see, they shipped with either a 2242 drive or a 2280 drive, and there are standoffs on the MB to support both physical sizes.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.