Acer Aspire 5 laptop won't connect to the ethernet, tried resetting realtek card

RM357
RM357 Member Posts: 1 New User
edited January 13 in Aspire Laptops

My Acer Aspire 5 laptop will not connect to the ethernet. tired resetting the Realtek card, changing the cables. I still have a WiFi connection but would prefer the ethernet.

This has happened to another older laptop.

Are Realtek ethernet card any good, seems there are a lot of fixes out there on the net!

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,911 Trailblazer

    Hi @RM357 what computer do you have exactly and what operating system?
    Even if it is an old card, it should work even if it is not capable of offering the current speeds of the router. Have you checked that the cable is an RJ-45 of standard 5e or 6?
    If the cable is correct, have you been able to test it on another computer?
    It is also possible that the Ethernet connector on the computer is damaged.
    Is there an error in the device manager with the network card?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,911 Trailblazer

    @Nikawa you are @RM357?

    If you are the same person, has the problem been solved?
    If it is correct, how did you solve it?
    If it has been solved, please mark my answer as a solution, this will help other users, thank you.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Nikawa
    Nikawa Member Posts: 2 New User
    edited 10:00AM

    Sure i will save your points on my website do you allow to me?

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,911 Trailblazer

    @Nikawa I don't understand, what are you referring to?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)