Why my acer Nitro v anv15-41 automatically shutdown?

Aryan_yuvraj
Aryan_yuvraj Member Posts: 10 New User

Please help me please😭😭

I bought an acer Nitro v anv15-41 ryzen 5, rtx 3050 laptop, in July 2024 and it started automatically shutdow from September - October and till now it is not fixed. Please help me.🙏🙏

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,730 Trailblazer

    Probably overheating, change the Power Plan to Balanced or if you have an ECO switch in NitroSense enable that, check that Power Mode in Power & Battery settings is on Best power Efficiency. Check Task Manager-Processes how many programs are running at the background if more than 80 (background processes only) uninstall all the bloatware and 3rd-party preinstalled programs, browsers-virus checkers, freebees and trial versions. Most important is to keep the power adapter plugged in 24/7 and make sure that the battery is fully charged to 100% at all times.

  • Aryan_yuvraj
    Aryan_yuvraj Member Posts: 10 New User

    @Puraw done all the things already but nothing really helped

  • Puraw
    Puraw ACE, Member Posts: 14,730 Trailblazer

    Hi, you have one year left on the warranty, bring the laptop to Acer Survives in your country or submit a "Repair under warranty" ticket online with Acer Support in your country and wait for a response by e-mail. I suspect a hardware issue with the power rail or RAM.

  • Aryan_yuvraj
    Aryan_yuvraj Member Posts: 10 New User

    @Puraw yeah I visited service centre 2 times but my problem is not getting fixed

  • Axxo
    Axxo Member, Ally Posts: 994

    Power Drain: Turn off the Laptop and unplug the charger. look at the back of your unit you can find a small pin hole. Put a paper clip in the pin hole and press and hold the paper clip for 40 seconds.

    BIOS Default: Press the power button, as soon as you press the power button start pressing the F2 key repeatedly, so that you can see the BIOS page. In the BIOS page press F9 and press ENTER than press F10 and press ENTER. your unit will restart.

    Click on 'Yes' if the comment answers your question!

  • Aryan_yuvraj
    Aryan_yuvraj Member Posts: 10 New User

    @Axxo power drain nhi ho rha hai....