SF314-71-Issue with battery'0% available'-was fully charged-turned it on and within 2-3 mins-drained

branislavsramko
branislavsramko Member Posts: 6 New User
edited January 9 in Swift and Spin Series

My laptop that I bought in August 2023, ACER SF314-71, today the battery suddenly stopped working. It was fully charged when I turned it on and within 2-3 minutes battery low warning showed and got turned off. It's working only when plugged In. Would appreciate someone help.

[Edited the thread to add model name and issue detail to the title]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,556 Pathfinder
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
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  • branislavsramko
    branislavsramko Member Posts: 6 New User

    @AnhEZ28

    Heres the file that i got. Couldn't upload the html file straight so i did it like this.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,556 Pathfinder

    @branislavsramko

    Try the power reset: turn off the laptop, unplug the charger, and hold the power button for 15 seconds.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • branislavsramko
    branislavsramko Member Posts: 6 New User

    @AnhEZ28

    Yeah it didn't do anything im going to try reseting it from the pinhole at the bottom.

  • branislavsramko
    branislavsramko Member Posts: 6 New User

    @AnhEZ28

    It's still not working, if you have any other advice I would appreciate it. 

  • billsey
    billsey ACE Posts: 34,912 Trailblazer

    Do the full reset with the pinhole… Disconnect everything, including the charger first. Next pres the button under the pinhole for 15 seconds or more, than wait for 15 minutes or so. Next plug only the charger back in and wait for the light to turn blue, showing a full charge. Then, and only then, go ahead and turn it back on and retest. If the issue was corrupted data internally in the battery that often will fix it.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Axxo
    Axxo Member, Ally Posts: 963

    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:-

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

    It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

    Try windows x

    go to device manager

    expand Battery

    right click on all the items below battery – uninstall

    Restart the computer

    It should work fine.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,556 Pathfinder

    So the laptop on battery just shutdown after 2-3 minutes?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • branislavsramko
    branislavsramko Member Posts: 6 New User

    @Axxo

    I will try that after I am done with school, but thanks for the advice.

  • branislavsramko
    branislavsramko Member Posts: 6 New User

    @AnhEZ28

    No, it runs but only on charger. If I unplug it from the charger it will shutdown after 10-15 seconds. But on charger I can use it normally.