Acer nitro xv271u the bottom frame of the monitor is partially detached from the screen.

chomikk123
chomikk123 Member Posts: 12 New User
edited January 4 in Monitors

i have a problem with my monitor Acer nitro xv271u. namely, the bottom frame of the monitor is partially detached from the screen.

I've had the monitor for 5 months, I don't know if it was like that from the beginning or if it happened over time.I wonder if this is normal over time, or if it is a problem that needs to be fixed and if it is covered by the warranty, because I haven't found any information about it and what is the reason for this. 

IMG_2726.jpeg

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Best Answer

Answers

  • StevenGen
    StevenGen ACE Posts: 12,655 Trailblazer
    Answer ✓
    https://community.acer.com/en/discussion/718755/acer-nitro-xv271u-the-bottom-frame-of-the-monitor-is-partially-detached-from-the-screen

    The monitor is under Acer warranty so send/take the monitor to Acer tech support or an authorized Acer repairer in your country and near you. As a screen detaching itself like that from the frame is not normal and the screen needs to be fixed and reattached. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • billsey
    billsey ACE Posts: 34,869 Trailblazer

    Note that in most locales, if the detachment is because someone pulled on the bezel when moving the monitor, it's not likely to be covered by warranty. You should be able to just push it back into place.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • chomikk123
    chomikk123 Member Posts: 12 New User

    @billsey

    there is no way I could have ruined the frame, because it is on the entire length of the screen, not just like in the picture. And yes, I tried to press it down a bit, because I thought it would pop out, but nothing.

  • chomikk123
    chomikk123 Member Posts: 12 New User

    @StevenGen

    Thanks men, I did so.

    But what if they don't honor my warranty? Should I go to a service center or buy some glue and fix it myself?

                            
    
                        
        
                        
    
                
    
            
    
        
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                    chomikk123                    
                        
    
                        
                                chomikk123
                        

                        
                            Member Posts: 12 New User                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    @billsey Any other advice if they don't accept my complaints? 
                            
    
                        
        
                        
    
                
    
            
    
        
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                    billsey                    
                        
    
                        
                                billsey
                        

                        
                            ACE Posts: 34,869 Trailblazer                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Try first to see what they say. Likely it just needs to be disassembled and reassembled to get the bezel reseated.
                            
    
                        
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
        
                        
    
                
    
            
    
        
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