Nitro 15 ANV15-51 Keyboard backlight timeout? Keyboard backlight keeps timing out on me

mcheath30
mcheath30 Member Posts: 2 New User
edited December 2024 in Nitro Gaming

Just recently bought a new Nitro 15 gaming laptop. I want to like it, seems pretty nice so far. But the keyboard backlight keeps timing out on me, and I can't figure out how to turn it on all the time. I read a post that said the Nitro Sense app could do it, but I don't have that option. Please help, this is a critical function I absolutely need. Thank you.

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,013 Trailblazer
    edited December 2024

    Hi @mcheath30

    Please indicate the exact model of your computer.
    I can check if your computer has Nitro Sense downloaded.
    Are you sure it is not already installed?
    Look for it as Nitro Sense in the applications, not in the installed programs.

    Regards.

    • Un saludo / All the best
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  • mcheath30
    mcheath30 Member Posts: 2 New User

    It is model ANV15-51. It has Nitro Sense installed, but there are no options for keyboard backlighting. I have looked all through the app. I don't know what the difference between an app and a program is. I have attached a screenshot of the settings page, where i've read the option to disable the timeout should be.

    Screenshot 2024-12-28 214458.png

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,013 Trailblazer

    Sorry, I misunderstood, I thought you didn't have Nitro Sense, but you do and what you can't find is a keyboard configuration option.
    As far as I know, it's not possible, the light is set to turn off after 30 seconds, in the other version of the Nitro Sense application you have an option to deactivate it, but I don't know if your version has it or if it's possible:

    How to Disable the Keyboard Backlight Timeout on Acer Nitro Gaming Notebooks - Acer Community

    Regards.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • NaRa85
    NaRa85 Member Posts: 48 Devotee WiFi Icon

    Hi there, the keyboard backlight setting should be under "Personal Setting" since we have the same model laptop.

    image.png

    But I noticed you don't have the option "Personal Setting". Did you have the latest version of NitroSense installed?

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