Why is my new Acer a315-24p-r1xc ED270U Series 3 monitor turning off randomly?

Deesnuts
Deesnuts Member Posts: 7 New User
edited 2:28AM in Monitors

I just got a new Acer ED270U Series 3 Monitor a few weeks ago and when I went to use my computer, and it randomly turns off for 2-3 seconds and then turns back on again. I have tried unplugging all the cables, changing the power plug and it still happens even if it's not plugged into my computer. Please help

[Edited the thread to add model name and issue detail to the title]

Answers

  • Hi @Deesnuts is the connection via HDMI or DP?
    Generally, what you are saying can be caused by an inadequate graphics driver or an incorrect screen resolution/refresh rate.
    Which driver do you have installed, the one from Acer or the one from the graphics manufacturer?
    What resolution and refresh rate do you have?

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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  • Deesnuts
    Deesnuts Member Posts: 7 New User

    I don't know what drivers I have but I have the mo story at 1440p at 60hz and have tried multiple different resolutions and hzs also I'm using an hdmi.

  • Check the installed driver in the device manager.
    What operating system do you have installed?
    What is the model of your computer?

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Deesnuts
    Deesnuts Member Posts: 7 New User

    I'm using the latest Windows 11 on a acer aspire 3 a315 laptop

  • To know which is the correct driver you should have installed, you need to know the exact model, it should be something like this:
    Aspire A315-44P
    You should have the driver from the computer manufacturer installed and not the one from the graphics manufacturer.
    I don't think the problem is the monitor, in any case, that 1440x1080 resolution seems low to me, check if the computer and the monitor support a higher resolution.
    There are three models of that monitor:

    Which one is yours?

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Deesnuts
    Deesnuts Member Posts: 7 New User

    Ok. Sorry for the confusion. I have the acer aspire a315-24p-r1xc. For the monitor, I is the ed270us3 model and the resolution is at 2560x1440 not 1440x1080. The monitor only supports up to 1440p btw and goes up to 144hz with hdmi

  • Deesnuts
    Deesnuts Member Posts: 7 New User

    I found out what was wrong. I just had to clean the port a bit on my laptop. It didn't really have any dust in it but it fixed my problem. Thanks for your help anyway!

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,417 Trailblazer

    I'm glad to hear you've solved it, thanks for mentioning it.
    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)