Cumulative windows update crashes Acer Aspire Tower PC Aspire TC-1750

LoganHedges
LoganHedges Member Posts: 5 New User

Hello, the company I work for has a handful of Aspire TC-1750 Tower PCs. Every time a windows update is installed on the machine it seems to crash and lead to a black screen. A temporary fix I have been able to do is shift/restart and go to boot options and revert the previous quality update. This is fine for now but not a long term solution. Any Ideas on how I can fix this issue?

Thanks,

Logan H

[Edited the thread to add model name to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,494 Trailblazer

    Do a "System > Troubleshoot > Other Troubleshooters > windows update within Win-11 OS and see if this fixes the update issues that these desktops have, as this should not be happening. Also and if you haven't updated to the last Win-11 version 24H2 and all its updates to OS version 26100.2605, then do that as this update will fix all Win-11 issues as its a new install of Wi-11 OS, so follow the installation guide or the standalone ,ISO installation guide which is the same as an windows update of this new version

    Also and if these desktops already have the version 24H2 installed the there are issues with certain computers, look at this article if of what last 24H2 version Win-11 update problems with this update do, as this could be also an issue with the Aspire TC-1750 desktops that you have, Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • LoganHedges
    LoganHedges Member Posts: 5 New User

    Thank you for response! So I tried these steps and it worked for maybe a week then I ran into the same problem. It Does allow me to boot from safe mode and remove temp windows update files and that also reverts the problem. Still troubleshooting a permanent solution.

    Thanks,

    Logan

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    Can you pin it down to a specific update? Windows update has been pushing BIOS changes now for a bunch of the newer machines, and that can cause issues for some.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • LoganHedges
    LoganHedges Member Posts: 5 New User

    I think maybe it could be the KB5039302 maybe it seems to crash every time these .net or cumulative update happen.

    I will investigate more

  • LoganHedges
    LoganHedges Member Posts: 5 New User

    I have noticed its only the ASPIRE TC 1750 models all the other acers in the building work

  • Larryodie
    Larryodie Member Posts: 1,745 Community Aficionado WiFi Icon

    KB5039302 has had lots of problems (per googling) and supposedly MS was to release an update ?

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    KB5039302 was a preview update from June, just skip it and install the final versions, not the previews.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • LoganHedges
    LoganHedges Member Posts: 5 New User

    The KB503902 is when I noticed it causing this issue. Even if I install the current "new" update this problem still occurs. The only temporary fix I have right now is to put off the auto update by 5 weeks and uninstall the auto update each time it happens.

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    Try removing everything in the Windows\SoftwareDistribution folder (search for the procedure if needed) then reboot and attempt it again. It will be slower for the first round of updates, but removes the possibility of a corrupted update file.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.