A315-21-23Y4 Bluetooth headphones newly configured works fine with phone but not with the laptop.

ashman1
ashman1 Member Posts: 8 New User
edited December 24 in Aspire Laptops

Just got new headphones, paired and connected to my phone and Aspire A315, work ok with phone but no sound from laptop. No sign of them in sound settings? Tried everything known!!!

[Edited the thread to add model name and issue detail to the title]

Answers

  • Hi @ashman1 does it appear paired on the computer?
    What headphones are they?
    What version of Windows do you have?

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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  • ashman1
    ashman1 Member Posts: 8 New User

    Yes they are paired and connected . They are JBL 525 headphones , i am running Win 10 ver. 22HZ2 19045.5131

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,464 Pathfinder

    @ashman1

    Try to reinstall the bluetooth driver and the Intel graphics driver.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • You have to set them as the default receiver, I don't know how the steps are in Windows 10, I'll leave you the ones for Windows 11, they are similar:
    right click on the audio icon - sound settings - choose where to play the sound

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • ashman1
    ashman1 Member Posts: 8 New User

    @AnhEZ28  

    Already done that ,no good .

  • ashman1
    ashman1 Member Posts: 8 New User
    edited December 22

    Alejandro_AC

    The thing is they do not show anywhere in the sound settings to do that ??

  • StevenGen
    StevenGen ACE Posts: 12,500 Trailblazer

    What is the exact Aspire A315-xx model number, as these sorts of BT problems are laptops and model specific why their Bluetooth don’t work and it could be their drivers and how you install them or it’s the WLAN card that could be faulty (which is very rare but can happen) and needs changing as that is a reason also.

    Just as an example, my AN515-56 Nitro 5 laptop since it was brand new and out of the box, its Killer AX1650i Wi-Fi/BT card Bluetooth only works with the Acer provided initial Intel driver listed on its Acer support page, this AX1650i Bluetooth will not work with any other new and update Bluetooth drivers from Intel for this card, so this could be happening with your A315-xx laptop also or its got a faulty card. Good luck and hope this helps you further.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • ashman1
    ashman1 Member Posts: 8 New User

    StevenGen

    Its Acer Aspire A315 21 23Y4, Bluetooth device is RFCOMM Protocol TDI ,says best driver installed ?

  • Here is a screenshot of my computer. I have internal speakers and a Bluetooth speaker (JBL), to have sound on the JBL I have it configured as the default audio playback device:

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • ashman1
    ashman1 Member Posts: 8 New User

    Alejandro_AC

    I can see that , but my headphones never show in the sound settings . I also have a Bluetooth speaker with same problem ,works for phone but not laptop ?

  • If they are not paired correctly, try pairing again.

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • ashman1
    ashman1 Member Posts: 8 New User

    Alejandro_AC

    Have paired many times now . They do not work even connected via usb cable . It must be my pc is not compatible for them , will have to return them .

  • Well, I'm sorry, I don't know what the problem could be or if they are not compatible, can you try them on another computer?

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • ashman1
    ashman1 Member Posts: 8 New User

    Alejandro_AC

    Its ok , even the Acer people could not figure out , so i am returning them . Thanks for your help.

  • Thank you and I'm sorry for the problem. If you buy another model, let me know if everything is okay.
    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)