nitro 5 an515-45 installing Photoshop it is freezing if I press ctrl+z mainly

Deiandrill
Deiandrill Member Posts: 1 New User
edited January 25 in Nitro Gaming

ORIGINAL

Acabei de comprar um acer nitro 5 coloquei mais um pente de 8gb de memoria para trabalhar com photoshop e outros programas gráficos, mas só de instalar o photoshop ele esta travando se eu der ctrl+z principalmente e minha caneta huion está travando também.

Alguém sabe como resolver?

TRANSLATED

I just bought an Acer Nitro 5, I added another 8GB memory stick to work with Photoshop and other graphic programs, but just installing Photoshop it is freezing if I press ctrl+z mainly and my Huion pen is also freezing.Does anyone know how to solve it?

[Translated using Google]

Answers

  • faisal5644
    faisal5644 Member Posts: 1 New User
    edited December 21

    The freezing issue with Photoshop on your Acer Nitro 5 AN515-45, especially when pressing Ctrl+Z, may be caused by hardware or software conflicts. To resolve this:

    1. Update Drivers: Ensure your GPU (both integrated and dedicated) and Huion pen drivers are updated to their latest versions from their official websites.
    2. Verify RAM: Check that the additional 8GB RAM is compatible with your laptop and installed correctly. Run a memory test to rule out hardware issues.
    3. Adjust Photoshop Settings: Go to Edit > Preferences > Performance in Photoshop and disable Use Graphics Processor. This often fixes freezing issues related to GPU compatibility.
    4. Check Scratch Disk: Make sure Photoshop's scratch disk is assigned to a drive with sufficient free space.
    5. Update BIOS and Windows: Download the latest BIOS update for your Nitro 5 from Acer’s support page and ensure your operating system is up to date.

    If the problem persists, try reinstalling Download Photoshop for a clean setup and test the Huion pen with other programs to isolate the issue. For further help, contact Acer support or the Huion team.