acer nitro 5 suddenly died when plugged directly into tpower source and did not receive power

Htuan
Htuan Member Posts: 1 New User
edited May 17 in Nitro Gaming

My acer laptop suddenly died when plugged directly into the power source and did not receive power, charging was still ok

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,993 Trailblazer

    I suggest bringing the laptop to Acer Services in your country and include the power adapter.

  • jeannette9728miller
    jeannette9728miller Member Posts: 1 New User

    If the laptop has a removable battery, try removing it and powering the laptop directly from the power adapter.

  • TracyJackson
    TracyJackson Member Posts: 1 New User

    If your Acer laptop doesn’t receive power when plugged in but charges fine:

    1. Check the power adapter and cable for damage.
    2. Inspect and clean the charging port.
    3. Disconnect everything, hold the power button for 30 seconds, then reconnect.

    If it still doesn’t work, it might be a hardware issue needing repair.