Voice and streaming videos are not synchronized with my acer 5 15 N22Q23 laptop

ROBERTORM
ROBERTORM Member Posts: 1 New User
edited December 2024 in Aspire Laptops

ORIGINAL

Buonasera, mi sono appena registrato. Ho un problema con il mio laptop acer 5 15 N22Q23, La voce ed i video riprodotti in streaming non sono sincronizzati.

TRANSLATED

Good evening, I just registered. I have a problem with my acer 5 15 N22Q23 laptop, The voice and streaming videos are not synchronized.

[Edited the content using Google translator]

Answers

  • StevenGen
    StevenGen ACE Posts: 13,513 Trailblazer
    edited December 2024

    Innanzitutto, e se non hai installato il nuovo aggiornamento della versione Win-11 24H2 con tutti i suoi aggiornamenti alla build del sistema operativo 26100.2605, quindi esegui un aggiornamento dell'installazione autonoma di questo aggiornamento della versione, puoi scaricare il 24H2. File ISO online in quanto è un aggiornamento molto facile da fare., in quanto questo installerà tutti i nuovi driver e risolverà il problema di sincronizzazione che hai con questo laptop, ma questo problema di sincronizzazione potrebbe anche provenire dai video in streaming, quindi guarda anche quello.

    Se l'aggiornamento della versione 24H2 non risolve il problema di sincronizzazione, è necessario disinstallare in Gestione dispositivi il driver AMD VGA e reinstallare il driver AMD VGA originale versione 31.0.21912.4002, quindi fare lo stesso e disinstallare Realtek Audio da Gestione dispositivi, quindi reinstallare il driver audio Realtek originale versione 6.0.9549.1, quindi attendere che Windows Update aggiorni questi unità ai driver più compatibili per Win-11, Poiché questi saranno i migliori driver per questi laptop e l'audio dovrebbe essere sincronizzato al 100%. Buona fortuna e spero che questo ti aiuti.

    English

    First and if you haven't got the new Win-11 24H2 version update installed with all its updates to OS build 26100.2605 then do a standalone installation update of this version update, you can download the 24H2 .ISO file online as its a very easy update to do., as this will install all new drivers and fix the synchronization problem that you have with this laptop, but this synchronization problem could also be from the the streaming videos, so look at that also.

    If the 24H2 version update doesn't fix the synchronization problem, then you need to uninstall in Device Manager the AMD VGA Driver and reinstall the oem AMD VGA Driver version 31.0.21912.4002 then do the same and uninstall the Realtek Audio from Device Manager then reinstall the oem Realtek Audio Driver version 6.0.9549.1 then wait for the Windows Update to update these driveers to the most compatible drivers for Win-11, as those will be the best drivers for this laptops and the audio should be 100% synchronized. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • albertolive32
    albertolive32 Member Posts: 1 New User
    edited February 20

    ORIGINAL TEXT :

    Buonasera, prova ad aggiornare i driver audio e video e controlla la connessione internet. Inoltre, prova con un altro browser. Se il problema persiste, visita il supporto Acer per ulteriore assistenza.

    https://www.acer.com/us-en/search/search-support?search=acer%205%2015%N22Q23video

    TRANSLATION :

    Good evening, try updating your audio and video drivers and check your internet connection. Also, try another browser. If the problem persists, visit Acer Support for further assistance.

    https://www.acer.com/us-en/search/search-support?search=acer%205%2015%N22Q23video

    [The message was translated using Google Translation]

  • Axxo
    Axxo Member, Ally Posts: 1,321

    What is the browser? Try another browser to compare.

    I would have several browsers on your task bar so there's always one that's best for the task. I use Firefox, Edge and Chrome in that order of preference. It's easy to share bookmarks between all of them in their settings under Import Favorites from another Browser. Set the preferred one as Default in Settings > Apps > Default Apps.

    If it happens in all browsers then Update your drivers from the PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

    Updating drivers from the Device Manager or Windows Update is rarely enough.

    If it's browser related then reset the Browser in its Settings. For Edge reset in Windows Settings > Apps > Apps & Features > Microsoft Edge > Advanced Settings > Reset or Repair. Back up your Favorites to HTML first in Edge Settings > Import from another Browser. I hope this helps.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.