PH315-54 Not Booting, automatic repair Windows blue screen after I choose a language.

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Answers

  • JackE
    JackE ACE Posts: 45,124 Trailblazer

    OK. Enter 'exit' to go back to the X:>\ prompt. Then shut down by pressing and holding the power button. Wait a few moments. Then turn the machine on and immediately tap F2 key to enter the BIOS menu. Post a phone photo of the first BIOS menu page or tab.

    Jack E/NJ

  • TheGraz
    TheGraz Member Posts: 22 New User

    Here you go

  • JackE
    JackE ACE Posts: 45,124 Trailblazer

    How was the storage drive(s) factory configured? For example, one 2.5" 2TB Seagate HDD with pre-installed Win10? Or one WesternDigital Black 1TB NVMe card with pre-installed Win10? Or something else?

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,124 Trailblazer

    Awaiting response but must now break away till tomorrow. Sorry.

    Jack E/NJ

  • TheGraz
    TheGraz Member Posts: 22 New User

    No Problem. Thanks for helping. The machine came with 512 NVMe with Windows 10 installed. The 2 TB drive was one I added

  • JackE
    JackE ACE Posts: 45,124 Trailblazer

    DISKPART doesn't see —- and so can't assign drive letters to — either drive's Windows system parttions. The way it's behaving suggests the BIOS only partly initialized the NVMe card's hidden partition associated with the Windows Boot Mgr, nothing else. Not even the card's own ID. I'm gonna hopefully guess dirty or partly corroded NVMe contacts.

    So remove the card's hold down screw. Let it pop up. Then pull it out of its mainboard socket. Gently rub its golden contacts with a Q-tip lightly moistened with rubbing alcohol. Pat dry with TP.

    Then re-insert the card into the socket at ~45° angle. Push the card down. Then release. Pull it out again. Repeat about a half dozen or so times to help clean the socket's wire pins before attaching the card's hold down screw.

    Jack E/NJ

  • TheGraz
    TheGraz Member Posts: 22 New User

    I think this HD may be shot. I have tried everything. I tried the second slot and nothing. I bought 3 different NVMe HD readers and the HD does not show up on my Home PC as another drive. Thanks for your time

  • JackE
    JackE ACE Posts: 45,124 Trailblazer

    > >I bought 3 different NVMe HD readers and the HD does not show up on my Home PC as another drive.> >

    Please enter DISKPART 'list disk' from your HomePC with the WD card reader plugged in. Post screenshot of result if possible.

    Jack E/NJ

  • TheGraz
    TheGraz Member Posts: 22 New User

    The ssk storage device is what the nvme is in. All the drives in Explorer are my normal drives.

  • TheGraz
    TheGraz Member Posts: 22 New User

    From the picture you can see the ssk storage device is showing but the hard drive is not showing up in that device. In Explorer those are all my normal HDs

  • JackE
    JackE ACE Posts: 45,124 Trailblazer

    OK. Enter 'select disk 3'. Then enter 'list volume'. What's the result?

    Jack E/NJ

  • TheGraz
    TheGraz Member Posts: 22 New User

    Here you go

  • JackE
    JackE ACE Posts: 45,124 Trailblazer

    Is volume 5 letter E the NVMe card?

    Jack E/NJ

  • TheGraz
    TheGraz Member Posts: 22 New User

    No that is my local storage drive. It's bitlocked that is why it's showing up unknown

  • TheGraz
    TheGraz Member Posts: 22 New User

    The NVMe is not showing up on that list. All other drives on the list are accounted for

  • JackE
    JackE ACE Posts: 45,124 Trailblazer

    OK. Sure seems like the re-boot somehow fried it. Did you check that the 2TB HDD can still be accessed from the HomePC with a 2.5" SATA-2-USB adapter?

    Jack E/NJ

  • TheGraz
    TheGraz Member Posts: 22 New User

    I was afraid of that. I purchased a 4 year extended warranty on this machine, so I am going to return it. No one else should be able to access the drive, correct? I'm just a little nervous returning it with information on the drive, and without access I can't format or anything.

    Yeah, the 2TB is fine and accessible.

  • JackE
    JackE ACE Posts: 45,124 Trailblazer

    > > correct?> >

    May be recoverable with special tools. Probably not easy or cheap though.

    If I had your apparent level of concern, I'd simply keep the fried card. Buy a new 1TB NVMe card. Dirt cheap nowadays. Not worth losing sleep over.

    Jack E/NJ

  • TheGraz
    TheGraz Member Posts: 22 New User

    Excellent. Thanks so much for the help.

    Have a great day,

    Jim

  • JackE
    JackE ACE Posts: 45,124 Trailblazer

    Carry on! 👈️

    Jack E/NJ