A715-42G-Does it support video over USB-C/ DisplayPort, it is not working in the second monitor

kanekikun
kanekikun Member Posts: 2 New User
edited December 8 in Aspire Laptops

Currently I have 2 monitors from which 1 is connected with my laptop HDMI TO HDMI, but I recently bought a USB Type-C port To HDMI Adapter but it's not working on second monitor, so I was wondering if it's a driver issue or my laptop does not support video output from USB Type-C.

[Edited the thread to add model name and issue detail to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,136 Trailblazer

    Hi, the Acer Aspire A715-42G does support DisplayPort Alternate Mode (DP Alt Mode) via its USB Type-C port. This allows you to connect an external display using a USB-C to DisplayPort cable or adapter so it must be a driver or adapter issue, if the monitor has a DP port try to connect with a Display Port USB-C cable.

  • kanekikun
    kanekikun Member Posts: 2 New User
    edited December 8

    Thanks for the rapid fast reply , i went on my local shop and we checked if adapter is working on shop owner's laptop and monitor and yest it was working smoothly but not working on mine laptop also all the drivers are updated its just doesnt detect my monitor . i have the latest acer EK240Y monitor which i bought yesterday and it doesnt detect that. please help :( also its USB TYPE-C to HDMI adapter