nitro sense - not supported - Nitro ANV15-51

jassimhelal95
jassimhelal95 Member Posts: 10 New User
edited May 9 in Nitro Gaming

Good evening

I've replacing motherrbord.

i intalled care center but i trying to install nitro sense

There is missge show ( this device not supported)

I think the problem from name of Bios ( I checked there is spease at begin )

How i change.

[Edited the thread to add model name to the title]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,499 Trailblazer

    Hi @jassimhelal95 did you download NitroSense from the team's official website?

    Have you installed Windows 11?

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • jassimhelal95
    jassimhelal95 Member Posts: 10 New User

    Yes I download from offical website.

    And I have Windowe 11 Pro

    I think the problem from Product name in BIOS.. ( from I read about problem But i dont know )

    You can see there is space at first on Product name,

  • jassimhelal95
    jassimhelal95 Member Posts: 10 New User

    Please someone Help me!

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,499 Trailblazer
    edited May 10

    It is likely that there is incompatibility with the new motherboard.

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • jassimhelal95
    jassimhelal95 Member Posts: 10 New User

    What i do now! Any idea

  • jassimhelal95
    jassimhelal95 Member Posts: 10 New User

    😃 How to solve the problem!

  • jassimhelal95
    jassimhelal95 Member Posts: 10 New User

    🫣 Please help me to solve this problem

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,499 Trailblazer

    I don't have a solution for this problem, sorry, wait for more answers.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Dariusss
    Dariusss Member Posts: 1 New User

    Hello all!

    I have motherboard replaced.

    I installed Care Center but i trying to install nitro sense without any success with error "This device model is not supported". Trying to install the latest version from my download support Nitro Sense v.4.5.975_20230809.

    Exact the same software version was working fine with the previous motherboard. BIOS version is the last one v1.14

    Any idea from the Acer Support?

    Thanks!

  • wagasa
    wagasa Member Posts: 2 New User

    guys this method is working, thanks for tips and tricks (hint)

  • wagasa
    wagasa Member Posts: 2 New User

    guys this method is working, thanks for tips and tricks (hint)