Predator sense on predator helios neo 16 (ph16-71) broken

Wai_T
Wai_T Member Posts: 1 New User
edited October 25 in Acer Software

Hello , yesterday I try to update my preadtor sense and It seems I accident install it one more time, thrower the driver from acer driver website, and that broke the appication, as the image show….

I already try:

uninstall and reinstall

use system restory poitn but fail to restore

Rebuild perfmon counter libraries

but seems still not work. I need some help, thanks!

Answers

  • AFZALKHAN
    AFZALKHAN Member Posts: 32 Die Hard WiFi Icon

    You can do 2 things.one you can download predator sense from other model like phn16-72 that is working perfectly fine.second one pls start the acer lighting service from services.

  • billsey
    billsey ACE Posts: 34,600 Trailblazer

    This is a known issue with (I believe) the latest BIOS updates that Microsoft has pushed out. I expect Acer will either do another update to Predator Sense or there will be another BIOS update to fix it.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ALI_Alakber
    ALI_Alakber Member Posts: 7

    Tinkerer

    Same problem with the new update, But it won't even install

  • User_PH16_71
    User_PH16_71 Member Posts: 41 Enthusiast WiFi Icon

    You guys still having issues? Have you tried predator sense ver. 5.0.1463.0 and what OS? If win11 have you tried updating sense to latest ver. in MS Store?

    Good luck!

  • Nazagato
    Nazagato Member Posts: 1 New User

    Hello! I had the same problem several times. When updating Predator Sense (I don't think it's the program itself, I think it's a Windows thing) sometimes it stops working, it doesn't show temperatures or parts of the program don't work.
    I solved it the following way; just uninstall the version of Predator Sense you have installed, restart the system and then install another version of Predator Sense (it could be older or more modern), you'll see that it may take more than one reinstallation, but it will work again. Sometimes it took me version 4.1.635 and sometimes 5.0.1341...
    What you should never do is let Windows Update, update the program, it will automatically stop working.