Extensa 215 Query- Request for detailed hardware specs. i.e.: RAM type, slot & storage options etc.

X99b2
X99b2 Member Posts: 2 New User
edited November 24 in TravelMate and Extensa

I am considering buying one of acer laptops but cannot find any videos or articles about their hardware. Especially I am looking on storage capabilities. I have found some videos on older models, but they differ so much on the inside. For example on one video first laptop has two M.2 slots and non-used SATA connector while on the second video some other laptop has only one M.2 slot at all.
For now i am interested in the next models:
Acer Extensa 15 EX215-23-R2EZ (NX.EH3EU.006)
Acer Extensa 15 EX215-23-R373 (NX.EH3EU.01G)
Acer Extensa EX215-54-55P8 (NX.EGJEU.011)
Acer Extensa EX215-54-501E (NX.EGJEU.00W)

Would be glad to read detailed specs like:
-does it have soldered RAM;
-RAM slots count, max capacity per slot;
- storage options (does it have M.2 or SATA slots, how many, version etc).
Photos or videos would be helpful too.

Thank you

[Edited the thread to add model name and issue detail to the title]

Best Answer

  • billsey
    billsey ACE Posts: 34,672 Trailblazer
    Answer ✓

    The Extensa 215-23 models are AMD based from early 2023 with one M.2 SSD slot (PCIe 3.0) and soldered in memory of 4, 8 or 16GB. There is no provision for a SATA HDD or additional memory. The Extensa 215-54 models are Intel based from late 2021 with one M.2 SSD slot (PCIe 3.0) with 4 or 8GB soldered to the motherboard and a single SO-DIMM socket for up to 16GB additional memory and support for a single SATA SSD or HDD. Acer doesn't publish the service guides publicly, but do allow some of us to access them in order to provide just this sort of answer.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • X99b2
    X99b2 Member Posts: 2 New User

    I mean you can find maintenance and service guide on HP website with such info. Dell has something similar too. I spent several hours trying to find at least one manual for acer products but failed. How can i find it if it even exists?

  • billsey
    billsey ACE Posts: 34,672 Trailblazer
    Answer ✓

    The Extensa 215-23 models are AMD based from early 2023 with one M.2 SSD slot (PCIe 3.0) and soldered in memory of 4, 8 or 16GB. There is no provision for a SATA HDD or additional memory. The Extensa 215-54 models are Intel based from late 2021 with one M.2 SSD slot (PCIe 3.0) with 4 or 8GB soldered to the motherboard and a single SO-DIMM socket for up to 16GB additional memory and support for a single SATA SSD or HDD. Acer doesn't publish the service guides publicly, but do allow some of us to access them in order to provide just this sort of answer.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Species8472
    Species8472 Member Posts: 20 Troubleshooter

    How do you become "one of you"?

    Did you have to sacrifice your youngest child?

    In the long run computers will come with manuals again, like the MNT Reform has, because at some point they would be fast enough. For many tasks, it's probably already fast enough for many people.

    If someone from Acer wants to send me the service manual for my laptop model, please do.

    I doubt the service manual is as detailed as the above documentation, though. The internal Acer documentation might not even be at that level.

  • Species8472
    Species8472 Member Posts: 20 Troubleshooter

    One of the reasons OEMs do not publish specs this precisely is for flexibility in the supply chain. It's probably also one of the reasons they like to support just a single operating system, because they can then sell "features" instead of an actual computer as a product (IMHO, there is a difference).

    So, for example if instead of a WD, Kingston sees Acer is selling a lot of units, perhaps Kingston calls Acer and says that they have a superior NVMe drive available in large volumes and then Acer can switch to them without having to update marketing materials.

    As a consumer, I kind of hate this and perhaps Acer doesn't do it at that level, but at a lower chip level. If you want to actually have supply chain stability, you pretty much need to have an enterprise agreement with Dell/Lenovo/HP or one of their distributors. I don't know enough about Acer about what they offer, but it doesn't matter for the main point, which is that it buys flexibility.

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    Becoming an Acer Ace is to be invited by the moderators to fill that role. I don't know what their criteria are, but I would expect board activity that leads to solutions would be a part of that. I've been a little surprised that they don't just include the user documentation on the unit, since they are already building a custom install of the OS for each locale, but since I have no real insight into their marketing I can only suppose they have a reason…

    Acer already does source commodities like drives and memory from multiple suppliers. I believe most of their AOpen branded peripherals are just rebranded from different vendors, but I'm not sure. I also believe a good portion of their business is in building machines to be branded for the other manufacturers. Their visible market segments put Acer branded machines in fifth or sixth place worldwide pretty consistently.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.