Acer One 14 laptop automatically shuts down while working

ch___meetu_eg
ch___meetu_eg Member Posts: 1 Newbie
edited November 21 in Windows 11

i want help my acer one 14 laptop recently purchased ..have a problem of shutdown.

while working it automatically shutdowns

[Edited the thread to add issue detail to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,386 Trailblazer

    Hi, reset Power Plan to factory default in Windows "Edit Power Plan", check that BIOS and Windows11 are updated to the latest versions and change the Advanced Power Plan settings like on this picture:

  • billsey
    billsey ACE Posts: 34,219 Trailblazer

    Further investigation into the issue will require us knowing which model you actually have. Acer One 14 doesn't tell us that. Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. I believe that model line is an India only one, but you might be able to tell us if it's not…

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  • Axxo
    Axxo Member, Ally Posts: 831

    Disable automatic restart: Go to Start > Settings > System > About > Advanced system settings > Advanced tab > Startup and recovery > under System failure, uncheck Automatic restart.

    Update your BIOS.

    Boot into Safe Mode: Boot your computer into Safe Mode and check if the issue persists.

    If still the auto shutdown, open the Command Prompt as administrator, make sure internet is working and paste this in the command window; Dism.exe /online /cleanup-image /restorehealth and press Enter. Should complete successfully, rerun if not. Then paste this command in the same window: SFC /scannow and press Enter, that will repair system files, rerun till you see: "…did not find any integrity violations".

    If nothing helps, I recommend contacting Acer Support in your country to book a laptop repair service.

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