My camera on my laptop is not working, it says it is turned off

Longbow57
Longbow57 Member Posts: 3 New User
edited November 16 in Aspire Laptops

i went to use my camera on skype, and Signal and it says it is turned off I went to systems and made sure all was on and it still is not working

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,365 Trailblazer
    https://community.acer.com/en/discussion/715927/my-camera-on-my-lap-top-is-not-working

    Hi, you have to grant permission to these two apps to use your camera:

    permission camera.jpg

  • Longbow57
    Longbow57 Member Posts: 3 New User

    all access has been given on that page and still the same thing

  • Diya1811
    Diya1811 Member Posts: 135 Skilled Fixer WiFi Icon
    edited November 16

    @Longbow57

    • Go to Settings > Privacy > Camera and make sure that Skype and Signal have permission to access the camera.
    • Ensure that both Skype and Signal are updated to the latest versions.
    • Close both apps completely and then reopen them.
    • Open Windows PowerShell as an administrator and run the following command:
    • Get-AppxPackage -allusers Microsoft.WindowsCamera | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    • In Skype and Signal, go to the video settings and make sure the correct camera is selected

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • Longbow57
    Longbow57 Member Posts: 3 New User

    I ended up contacting Microsoft and they stated windows 11 is having an ongoing issue with this problem and are working on an upgrade to fix it

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