When I turn on my Aspire AL14-31 the screen is black/dim?

MbaliM
MbaliM Member Posts: 1 New User
edited November 15 in Aspire Laptops

I purchased an Acer Aspire laptop and after 24 hours, the screen is now black/very dim when I turn the laptop on. The laptop is charged and it turns on…the only issue is that I can't see anything.

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,365 Trailblazer
    https://community.acer.com/en/discussion/715867/why-is-my-aspire-al14-31p-screen-black-dim

    Hi, connect a TV or external monitor to the HDMI port of your laptop and check if the display is normal, press the F7 key either with Fn or without. If no display on external monitor or TV, I recommend taking the laptop to Acer Services in your country.

  • Axxo
    Axxo Member, Ally Posts: 830

    Press and hold the power button till the machine shuts off. Unplug the charger. Remove the USB stick. Gently press and hold a paperclip into the battery reset pinhole on the bottom for about 30 seconds. At the same time, press and hold the power button. Then plug the charger and Win10 installation stick back in again. Then turn the machine on and try the F12 routine again. 

  • Diya1811
    Diya1811 Member Posts: 135 Skilled Fixer WiFi Icon

    @MbaliM

    To address the black or very dim screen on your Acer Aspire laptop, connect it to an external monitor to check if the display works. Use the brightness keys to increase the screen brightness. Update the graphics drivers in Device Manager. Attempt to boot into Safe Mode by pressing F8 (or Shift + F8) during startup. Inspect the screen and hinges for physical damage. If these steps don't resolve the issue, contact Acer support for further assistance.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

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