My brand new Nitro V15 ANV15-51-57XV freezes randomly for 40-50 seconds.

canonaran
canonaran Member Posts: 4 New User
edited February 16 in Nitro Gaming

Hello. The "Nitro V15 ANV15-51" I bought 3 days ago freezes randomly (it doesn't matter when idle or under load). My CPU and GPU temperatures are 45-50 degrees. I installed clean Win11. I scanned the RAM and SSD, but no problem was found. Any solution?

Acer Nitro V15 ANV15-51-57XV

Intel Core i5 13420H

16GB

512GB SSD Western Digital PC SN740 NVMe™

RTX4050

[Edited the thread to add model name to the title]

Answers

  • canonaran
    canonaran Member Posts: 4 New User

    The computer was idle and SSD was being %100 used during the freezing.

    WhatsApp Image 2024-02-15 at 02.00.40_9b7dc1de.jpg

  • StevenGen
    StevenGen ACE Posts: 12,165 Trailblazer
    edited February 14
    https://community.acer.com/en/discussion/700602/my-brand-new-nitro-v15-anv15-51-freezes-randomly-for-40-50-seconds

    Reading that you have already done a clean install of Win-11 do an update of the ANV15-51 bios to the last version 1.08 (Updates UEFI PXE drivers) as that could fix the random freezes. For a new laptop this should not be happening if you have done a clean install of Win-11 23H2 OS build 22631.3155 that is the last build at the time of writing this post (with the clean install, you also need to install this laptops IRST (Intel® Rapid Storage Technology) Driver version 19.5.1.1040) and also do all its windows updates, do all the Intel drivers and install the latest NVidia game ready drivers and the NVidia GeForce Experience software for gaming. As doing all this is all that you can do software wise for the new Nitro ANV15-51, otherwise and if you still get the random freezing then its a hardware issue that you need to send this laptop to Acer Tech Support and get Acer to fix the laptop, don't open the laptop just incase it will void your warranty. Good luck.

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  • canonaran
    canonaran Member Posts: 4 New User
    https://community.acer.com/en/discussion/comment/1259719#Comment_1259719

    Thanks for your help. I think there is no solution left that I haven't tried.I will return the product.

  • gflsh
    gflsh Member Posts: 1 New User

    Hi,

    Not sure how relevant this is for the OP's case, but I had a similar issue with a brand new Acer Nitro 16 laptop - every ~10 seconds, everything would freeze for ~3 seconds (did NOT happen during gaming, though, only in windows, browser etc.). Since search for "acer nitro freezes" puts this thread high on the list, I'm hoping to help others with similar issue, sharing my solution:

    My laptop came with McAfee antivirus installed. After opening McAfee, in the "Antivirus" / "My Protection" screen, there was a setting:

    "Fast scanning

    We'll use all available system resources for a faster scan. You might want this turned off if you need greater PC performance."

    Although I hadn't actually scheduled any scans, nor have I run any manually, disabling this setting immediately fixed my freezes.

    Hope this helps!

  • Axxo
    Axxo Member, Ally Posts: 831

    Hi canonaran,

    Let's try the methods below and check if any of the resolves fixes the issue.

    Method 1: Perform SFC Scan and Repair Windows Image
    -This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

    1. Open command prompt with administrator access
    2. Type each command below and wait until scan is completed.
    • sfc /scannow
    • DISM /Online /Cleanup-Image /CheckHealth
    • DISM /Online /Cleanup-Image /ScanHealth
    • DISM /Online /Cleanup-Image /RestoreHealth

    Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

    1. Close the command prompt.

    Method 2: Perform Clean Boot

    • This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.
    1. Open the run box by pressing the Windows Key + R and type msconfig
    2. System Configuration Utility box will open and by default you are on general tab.
    3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
    4. Click on services tab
    5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
    6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
    7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
    8. Disable all application that you're not using. You can simply just click on them and select disable.
    9. Click OK , Apply and close the configuration utility.

    Method 3: Update Driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Mice and other pointing devices
    3. Right-click HID-compliant mouse and select Update driver
    4. Select Search automatically for drivers
    5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

    Method 4: Roll-back driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Mice and other pointing devices
    3. Right-click HID-compliant mouse and select Update driver
    4. Select Browse my computer for drivers
    5. Select Let me pick from a list of available drivers on my computer
    6. Select any older driver from the list and click next
    7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue. Hope this helps.

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