Helios neo18 Backlight not working, only keyboard and Logo detected in Predator Sense

Benzo75
Benzo75 Member Posts: 3 New User
edited November 8 in Predator Laptops

Hello guys, the behind lightbar on my helios18 don't work and in the predatorsense i see just keyboard and logo, i try use openRGB and it's same, just detected keyboard and logo. Any issues please ?

[Edited the thread to add issue detail to the title]

Answers

  • Diya1811
    Diya1811 Member Posts: 195 Mr. Fixit WiFi Icon
    edited November 8

    @Benzo75

    • Open Task Manager, find "AcerLightingService," and restart it if it's stopped. This service might be getting stopped by Windows.
    • Uninstall PredatorSense completely, then reinstall it from the Acer website or Microsoft Store.
    • Make sure all your drivers are up to date, especially the keyboard and lighting drivers.
    • Sometimes other software can interfere with PredatorSense. Try disabling or uninstalling any recently installed programs.
    • As a last resort, you might consider performing a factory reset, but make sure to back up your data first.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • Benzo75
    Benzo75 Member Posts: 3 New User

    Thank you but i saw the NEO is the lowcost model and have not a lightbar behind.