Battery not charging & how do I download the acer care

wyona
wyona Member Posts: 1 New User
edited November 9 in TravelMate and Extensa

hOW DO i DONW LOAD THE ACER CARE

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    What computer do you have? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Which OS is running on it? Have you looked on the Acer support site for the Acer Care installer? Why do you think Acer care will help?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • prabal_rawat
    prabal_rawat Member Posts: 10

    Tinkerer
    https://community.acer.com/en/discussion/715539/battery-not-charging-how-do-i-download-the-acer-care

    The battery issue can be explained by 2 things:


    1. your charger port has gone bad and needs to be replaced.

    2. Component level damage. Either related to the charging circuit or the Battery Management System (BMS).

    Take your laptop to your local or nearest Acer authorised service centre to have it looked at.


    As for the Acer Care Center download, simply log onto your account in the Acer website, go to “My Products” (should be in a list after you click on your pfp icon) , and if you have registered your laptop it should show up in your purchase list. From there simply head to drivers and support section, scroll down to software and you should see an option to download Acer Care Center

    It’s downloaded as a .zip file. You need to extract it and run the setup file to have it set up.

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