I install new update(AcerSense)and my anti-virus detected suspicious activity characteristic malware

SHIN_01
SHIN_01 Member Posts: 4 New User
edited October 25 in Aspire Laptops

I install the new update(AcerSense), and my anti-virus detected a suspicious activity characteristic of malware.

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[Edited the thread to add issue detail]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,315 Trailblazer
    edited September 5

    Hi @SHIN_01 did you download it from the official Acer website or from a third party site?
    If you downloaded it from Acer, it is probably a false positive from the antivirus, what version did you install and from where did you download it?

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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  • SHIN_01
    SHIN_01 Member Posts: 4 New User

    @Alejandro_AC I install the update from my settings>windows update.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,315 Trailblazer

    Ok, before installing the update did you get a warning message that you should only download from the Windows Store?
    If you run the antivirus now, do you get the warning message again?


    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • SHIN_01
    SHIN_01 Member Posts: 4 New User

    @Alejandro_AC I deleted the file because my antivirus kept insisting on removing it.

    In response to your last question, I didn't receive any warning messages; the update comes with Acer Sense when I update my laptop.

    {1A1F3766-B96B-4A98-80FE-6504C1F7E162}.png

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,315 Trailblazer

    In that case it is a false positive from the antivirus, I recommend that you configure the antivirus to allow the installation of that file.
    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

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