ACER S32-1856 states it comes with a stylus but while unpacking its not mentioned in the box

crimson_creed
crimson_creed Member Posts: 3 New User
edited January 2 in All-In-One PCs

Hello .. I bought the ACER S32-1856 recently... It states that the touchpad comes with a stylus pen ... However I have not seen it during the unpacking and it's not mentioned on the box either .. let me know what's the way forward

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    It should be there in the box, unless they made some SKUs without it. Here's the description and Acer part number:

    Acer MPP1.51 Antelope32i Active Stylus with 4A Battery, L(135.3mm) D(9.5mm) W(17g), two button
    (Eraser & Right click) DP.BKF11.002

    I don't find any diagrams showing how things are packaged in the box, but I would expect the stylus was either in one of the bags or in a slot in the styrofoam.

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  • crimson_creed
    crimson_creed Member Posts: 3 New User

    Thanks for the response .. the packaging box does not mention that the stylus a component that's in the box.. neither does the merchant website.. however the guide and the description on the device mentions it .. it's weird ..

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    It may be there are some SKUs without the digitizing pad…

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  • crimson_creed
    crimson_creed Member Posts: 3 New User

    It has come with the pad but without the stylus .. therefore it makes no sense why it's not part of the package

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Contact the vendor first, then Acer support second. Likely it was there, but tough to find.

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  • OLDGIT78
    OLDGIT78 Member Posts: 15 Troubleshooter

    I bought the ACER S32-1856 All-in-One recently... It states that the touchpad comes with a stylus pen ... However I have not seen it during the unpacking and it's not mentioned on the box.

    Tried to contact Currys who i bought it from with no reply .

    Took up the issue with Resolver , but taking a lot of time to sort this out.

    Will never use Currys again .

    Had a issue with Currys over another product i bought from them

    that was faulty and also had to use Resolver to sort that out .

    Tony

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Either Curry's forgot to include it, there is a SKU that doesn't include it, or it was hidden in the box. Here's the pieces from Acer's FRU list:

    image.png

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • VonStont
    VonStont Member Posts: 2 New User

    Hi, I just received mine today. I panicked when I saw the post earlier, but you won’t believe where the stylus was… Check out the image!

    20241021_140325.jpg

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