ACER monitor model S271HL works with laptop directly but not with new docking station

laurelf
laurelf Member Posts: 2 New User
edited October 17 in Monitors

I purchased a docking station for my ASUS laptop. My ACER monitor model S271HL works with my laptop directly but not when I plug it into the new docking station. How can I fix this?

Answers

  • laurelf
    laurelf Member Posts: 2 New User

    This is the docking station

    USB C Docking Station Dual Monitor with 96W Power Adapter: NewQ 12-in-1 Thunderbolt 3 | 4 Dock, Dual 4K HDMI, 4 USB, Audio, RJ45, SD/TF Slot, 18W PD Out, for Mac, HP, Dell, Lenovo, Surface, Asus, Acer

  • billsey
    billsey ACE Posts: 34,206 Trailblazer

    I believe that docking station requires DP Alt Mode on your USB-C port in order to do video. Does your laptop support that mode?

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