My Aspire A315-24P blanked out and now won't turn back on

Kimelle
Kimelle Member Posts: 3 New User

I bought this laptop about 5 weeks ago so it's still pretty new. Haven't used it much. Yesterday it just blanked out and hasn't come back on. When I try to charge it, it beeps once and the light for charge goes red. The screen is completely black. Any help is appreciated.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,055 Trailblazer

    Disconnect the power adapter and look for a small pinhole at the back of the laptop with a tiny battery sign. Stick a pin that hole till you feel a click and gently keep pressing for 5 seconds. Try to boot with the adapter. If that did not work, I recommend bringing the laptop to Acer Services in your country.

  • @Kimelle

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Kimelle
    Kimelle Member Posts: 3 New User

    I tried this with no luck. I'll get in touch with customer services/warranty department. Thanks!

  • Kimelle
    Kimelle Member Posts: 3 New User

    No luck, still just a blank/black screen after doing these things. I'll contact the warranty department. Thanks.