One of my Predator Helios 18 keys came off and won't go back on

GoldenBen
GoldenBen Member Posts: 2 New User

Hi,

I removed my left shift key to clean underneath it and now it won't go back on, I believe the plastic clips underneath have broken off as multiple have tried to get it back on without success.

Is there any way to get a replacement key? As I have searched without success thus far.

Thanks.

Answers

  • @GoldenBen

    It looks like a hardware issue.

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    However, you can try these steps.

    Disconnect the power adapter and look for a small pinhole at the back of the laptop with a tiny battery sign. Stick a pin that hole till you feel a click and gently keep pressing for 45 seconds. Try to boot with the adapter. If that did not work, I recommend bringing the laptop to Acer Services in your country.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
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                                         ★★ WILLIAM - MRK ★★

  • @GoldenBen

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If you are able to turn on the computer , as a temporary solution you can use a external usb keyboard.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • GoldenBen
    GoldenBen Member Posts: 2 New User

    Hi,

    I just need a replacement key for my laptop, as in the plastic keys you type on.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,277 Pathfinder

    @GoldenBen

    Check with the local Acer to see if they can provide a replacement key.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!