acer swift go 14 , model no: N2C36 heating issue

tban1988
tban1988 Member Posts: 1 Newbie
edited September 28 in Swift and Spin Series

just bought the laptop , its been 2 days and watched ytube videos for 2mins and the laptop is heating like crazy. need solutions. bought it online

Answers

  • @tban1988

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

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  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,277 Pathfinder

    @tban1988
    Is the fan running loud or you just feel the heat on the keyboard?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    The N2C36 number doesn't help us, since there isn't a cross reference to actual model numbers from those. Your full model number is usually on the same sticker as your serial number, it should look something like SFG14-xxx-xxxx. Try running an app to see what the CPU temperatures are actually at. If it's hot to the touch where the air comes out at the back that usually just means it's running the fan through that heat sink. If the number are too high then it might be worthwhile to swap this unit out with your vendor. If it's been too long to do that, contact Acer and get a warranty ticket started. It's not usual, but sometimes they will get out in the field with a poor thermal compound job, allowing overheating.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.