aspire go 14 screen flashing

B56zeid
B56zeid Member Posts: 3 New User

i recently bought aspire go 14. after 9 days, when i turn it on the screen is flashing some pixellated thing. i restart is and it became fine. after 3 months now it happens often. can someone help?

Answers

  • JackE
    JackE ACE Posts: 45,175 Trailblazer

    Long press & hold power button till laptop shuts off. Wait a few moments.

    Then short press power button to turn machine back on. Immediately tap F2 key to enter the BIOS menu.

    Does flashing still happen in the BIOS menu?

    Jack E/NJ

  • B56zeid
    B56zeid Member Posts: 3 New User

    nothing happens. i spent 2 days restarting my laptop because it keeps flashing. now i am afraid to shut it down again. i have to put it at sleep only.

  • Hello! Does the problem still occur when disabling fast startup in the power options?

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  • B56zeid
    B56zeid Member Posts: 3 New User

    even the fast startup was disabled it still flashing. i have to restart multiple times. it took me 2 days to finally turn it on normally. now im afraid to shut it down for it may occur again for sure. this should not be happening for 4 months new laptop and i use it only for work not games.

  • StevenGen
    StevenGen ACE Posts: 12,677 Trailblazer
    edited October 2024

    First try to reset the battery with a paper clip and insert it into the pin hole on the underside of the Aspire AG14-21 laptop like shown below.

    If this doesn't work, then for an Aspire AG14-21 laptop that is only 4 months old, you should send the laptop back to Acer Tech Support in your country and don't open the laptop and/or damage the laptop in any way, as Acer could void the warranty. Book a service call on the Acer page of your country and go to Repair My Acer and you get to this page below

    Fill this page out and get a mailing label and send the laptop to Acer in your country so that the laptop is fixed asap by Acer. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Axxo
    Axxo Member, Ally Posts: 963

    There may be several reasons for your laptop screen flickering:-

    Loose or damaged cable connection: A faulty cable connecting the screen to the motherboard may cause flickering.

    Outdated or incompatible drivers: If your computer’s display drivers are outdated or incompatible, it may lead to screen flickering issues.

    Faulty screen or hardware: A faulty screen or internal hardware component can also cause flickering.
    Overheating: Overheating the laptop can cause the screen flickering issue.

    Software issues: Some software or apps may cause some problems, leading to screen flickering.
    Incorrect refresh rate: An incorrect refresh rate setting may also result in a flickering screen issue.

    You can start by checking your HDMI, Display-Port, or USB-C cables. Ensure that the cables are securely connected to both the monitor and the laptop. Make sure that the cable is fully tightened and it doesn’t look
    or feel loose. This applies to all cable types, which can become loose for various reasons. Plug in your system to an external monitor to check if the issue reoccurs. If the problem does not occur on the external
    display, it may be due to a hardware issue with the laptop’s screen. Next is to make sure that the graphic card driver is update. Outdated drivers may cause incompatibility, leading to screen flickering problems. Regularly updating drivers ensures optimal performance and a flicker-free experience. Also to note overheating can cause hardware issues so, routinely check your laptop’s temperature to ensure it is not overheating. Make sure you clean any dust or debris from the vents and fans to improve airflow.

    ——————————————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • JackE
    JackE ACE Posts: 45,175 Trailblazer

    Does flashing still happen in the BIOS menu?

    Jack E/NJ