PH18-71- Not Powering On was plugged in and the charging light was blinking but it was not powering

TrinityKid
TrinityKid Member Posts: 2 New User
edited November 10 in Predator Laptops

My Predator Helios 18 PH18-71-917G, was plugged in and the charging light was blinking but it was not powering on.

I attempted to soft reset a couple time, but nothing changed. Then I attempted a hard reset, and it still isn't powering on, but the charging light is now not blinking or coming on at all either.

What is likely the issue here?

[Edited the topic title to include the topic issue.]

Answers

  • Axxo
    Axxo Member, Ally Posts: 830

    If your battery charger blinks when it's plugged in, it can be an indication that something is wrong with the adapter or battery, but it could also be an indication of low battery levels. The meaning of the blinking varies depending on the model and make of your laptop, and the color of the light.

    The flashing green/orange LED usually indicates a charging problem. This could be the power adapter, motherboard, or battery. Shut down the laptop, take the battery out, and try to start the laptop up with only the power adapter. If it doesn't start, you may have an adapter problem. The blinking orange light on battery icon signifies low battery.

    Sometimes, it's as simple as a faulty outlet. If the light still blinks and it's not making solid contact, it might be worth checking the charging port itself.

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  • Hello! Do you have a multimeter to test the power adapter output?

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  • TrinityKid
    TrinityKid Member Posts: 2 New User

    Hi yes, I tested the power adapter and got a reading of around 19.5 V.

    I also tried taking out the main battery and plugging in the adapter but nothing came on.

    I also checked the voltage at the port for the main battery and the battery as well. Not sure how much is should be but it was just under 4V.

    I checked the CMOS battery and was getting a 3V reading but when I checked the resistance I got 0 Ohms.

    I am not sure if that is the primary problem or what else I need to check

  • What is your level of electronics knowledge? Have you tried disconnecting the battery and turning on the computer with the battery disconnected?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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