Nitro AN17-51 Part Number: NH.QK6AA.00. Screen turns black a minute after startup

Nascarman
Nascarman Member Posts: 8

Tinkerer

I have a new (just started using) Nitro AN17-51. When I turn it on in the morning the screen will turn black after a minute or 2 after startup when browsing the internet. I have to hard restart by pressing the power button. After a hard restart the laptop runs great all day and night while browsing or gaming. It only happens in the morning. I've tried reinstalling windows 11. all drivers updated. I've tried leaving it unplugged over night using the battery for startup same black screen minutes into use. but runs great after restarting. event id 41 but that's from a hard restart. Please help. Thx

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Answers

  • Puraw
    Puraw ACE, Member Posts: 14,454 Trailblazer
    Answer ✓

    That "Hard Restart" you are doing corrupts system files that may or may not be repaired by Windows when you reboot. First boot to Safe Mode (in Windows Shift+Restart) and if no BSODs in Safe mode you need to replace the Nvidia dGPU driver in Safe mode with DDU and just reboot. To fix the corrupted system files go online and paste this in the Command prompt opened as administrator:
    Dism.exe /online /cleanup-image /restorehealth and press Enter. Then paste this in the Command prompt: SFC /scannow and press Enter that ends with "Repaired some files", repeat the SFC command till you see "….did not find any integrity violations". How to Use the Display Driver Uninstaller (DDU) to Uninstall an... (intel.com)

  • Nascarman
    Nascarman Member Posts: 8

    Tinkerer

    Thank you for the fast reply. I turned on the Nvidia Optimus option and my laptop didn't crash to a black screen. Turned it off and it crashed to a black screen this morning on startup. I downloaded the DDU and followed the safe mode instructions / reinstalled new Nvidia drivers. We shall see in the morning. It's something with the intel gpu driver. the intel gpu drive after doing what you said is from 2022. Hopeful it works. btw, I know what to do after a hard restart with the no option of turning the pc off. Thank you again. I'll let you know if it works