I have battery issue. Acer CB311-9H-C1JW the battery is only charging to 35%.

1Brianm
1Brianm Member Posts: 5 New User
edited September 3 in Chromebooks

Acer Cb-311 the battery is only charging to 35%. Is it bad or can you reset.

[Edited the thread to add model number to the title and add issue detail]

Best Answer

  • 1Brianm
    1Brianm Member Posts: 5 New User
    Answer ✓

    Here is an update. I bought a AC replacement adapter. That fixed it. Thanks for the assistance.

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,424 Trailblazer
    https://community.acer.com/en/discussion/711768/i-have-a-cb-311-battery-issue-acer-cb-311-the-battery-is-only-charging-to-35

    What type of USB-C charger are you using, the one that came with the CB or a universal charger with a regular USB-C cable?

  • 1Brianm
    1Brianm Member Posts: 5 New User

    The charger that came with the chromebook .

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Which CB311 model do you have? There have been at least seven base models, with hundreds of different SKUs over the years. Your full model number is usually on the same sticker as your serial number, it should look something like CB311-xxx-xxxx. What software are you testing with that says it's only at 35% charge when the status light turns blue?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • 1Brianm
    1Brianm Member Posts: 5 New User

    model is CB311-9H-C1JW

    states 23% today 1.43 remains Blue light is on.

    power adapter LX65A200225

    OUTPUT 5V/3A 9V/3A 15V/3A 20V/2.25A ORIGINAL ADAPTER WITH CHROMEBOOK PURCHASE.

  • 1Brianm
    1Brianm Member Posts: 5 New User

    35% OR 23% is shown bottom right battery image. Right click and it shows now 23% .

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    It sounds as if that indication is what's wrong… Blue indicator says the battery is fully charged. How long does it last?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • 1Brianm
    1Brianm Member Posts: 5 New User
    Answer ✓

    Here is an update. I bought a AC replacement adapter. That fixed it. Thanks for the assistance.

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