Spin 5 (SP513-54N) keyboard backlight stopped working.

Lirp
Lirp Member Posts: 3 New User
The function key doesn't do anything to turn it back on. I've looked at different threads but none of the solutions worked for me. Help?

Answers

  • Have you tried to reset the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Lirp
    Lirp Member Posts: 3 New User
    It has an internal battery. Is that possible?
  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    Most of the Spin 5 models have a battery reset pinhole underneath. Use something like a straightened paperclip to do the reset. Remove all connections with the laptop off (including the power), then press and hold the button under that pinhole for 15-30 seconds. Wait a few minutes (I usually go 15-30 minutes) then replug in the power. Wait until you see a full battery indicator and turn it back on.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Lirp,

    # Try to get the BIOS page.

    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page.
    4. Once you got the screen release the F2 key.
    5. Go to the main option in BIOS
    Aspire 5 A515-54G has no option to disable keyboard backlight timeout in  BIOS v112  Acer Community
    6. Under the title you will have the "Keyboard lighting timeout" option.
    7. Enable that option. 
  • Lirp
    Lirp Member Posts: 3 New User
    I did the BIOS and it is already enabled. I tried the battery reset as well. Still no backlight on my keyboard.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Lirp,

    Apart from function key are other keys working fine. If yes then it may be hardware,

     Contact acer tech support,


    Or

    Book the unit for repair service,

  • Check this connector:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mayurrana7
    mayurrana7 Member Posts: 4 New User

    I got the same problem!

  • mayurrana7
    mayurrana7 Member Posts: 4 New User

    This bios thisngs is not working

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aa11
    aa11 Member Posts: 12

    Tinkerer

    possibly the contacts on one or more of the keyboard is dirty? This could cause it that when you press the keys that should normally toggle the backlight on and off is not working. You could try some nonconducting contact cleaner to clean the contacts of your keyboard keys, in particular the ones that toggle the keyboard backlight on and off? On my Acer spin 5 the F8 key is the one that toggles the keyboard backlight on and off. I found a really good contact cleaner on amazon that i occasionally use on buttons and joystick to clean contacts. it is by company WD40 and i believe it is called Specialist Contact Cleaner. https://www.amazon.com/WD-40-Specialist-Electrical-Contact-Cleaner/dp/B00AF0OFVU/

  • @aa11 Yes, you can perform this procedure with isopropyl alcohol. However, it would be interesting to check which voltages are coming into the illuminated keyboard's jbl1 connector.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aa11
    aa11 Member Posts: 12

    Tinkerer

    i would not recommend isopropel alacohol if there is electricity present. It could cause a short. there are some contact cleaners that are "non conducting" that would be safer for cleaning contacts of live circuits/contacts. I just wanted to make myself clear

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    You always disconnect the battery before doing anything internally, and isopropyl alcohol dries very quickly.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • aa11
    aa11 Member Posts: 12

    Tinkerer

  • crysman
    crysman Member Posts: 22 Networker
    edited August 14

    Hello, it has happened to me, too :(

    I have opened it, checked the connector 18 and it looked OK. It has 4 pins, there is 5V on pins #2 and #4 (from the left) and no measured voltage on the other two. Is this OK?

    Does it mean the keyboard backlight itself got broken somehow?

  • crysman
    crysman Member Posts: 22 Networker
  • It is necessary to check these voltages with the electrical diagram. Do you know the motherboard model?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)