Acer Aspire5 Crucial Resource Manager, shows drive 100 filled but 100 GB used and rest 512 GB EMPTY.

KanagawaTomasu
KanagawaTomasu Member Posts: 157 Skilled Fixer WiFi Icon
edited November 2023 in Aspire Laptops

I have an Acer Aspire 5, i-5. It still has an Intel 512 GB Factory NVME drive.

When I run Crucial Resource Manager software it SHOWS that this drive is 100 FILLED.

But in fact the drive has about 100 GB used and the rest of 512 GB EMPTY.

But it shows the Crucial SATA SSD as EMPTLY, which IS CORRECT.

Anyone else have this experience??

The drive and the PC are working as they should. (knock on wood)

Thanks ahead of time.

[Edited the thread to add issue detail]

Answers

  • KanagawaTomasu
    KanagawaTomasu Member Posts: 157 Skilled Fixer WiFi Icon

    By the way, Crucial System Scanner does NOT seem to work.

    It just cycles over and over and does not show any information or recommendations.

    Cheers

    I am running Windows 11. (Original Software)

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder

    @KanagawaTomasu

    Do you have a screenshot of the software?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • KanagawaTomasu
    KanagawaTomasu Member Posts: 157 Skilled Fixer WiFi Icon

    I have photos of "This PC", "Storage Exec", and "Drive Info".

    How do I get them from Google to Windows???

  • KanagawaTomasu
    KanagawaTomasu Member Posts: 157 Skilled Fixer WiFi Icon
    DSC_1143.JPG
    DSC_1142.JPG
    DSC_1141.JPG

    What is wrong with this picture?

  • KanagawaTomasu
    KanagawaTomasu Member Posts: 157 Skilled Fixer WiFi Icon

    Just to repeat the question, in case it is not obvious:

    Windows (This PC) says I have used 105 GB of my factory (512 GB) drive.

    The Crucial App seems to think that same 512 GB Intel drive is completely full.

    Easy solution: Delete Crucial Storage Exec.

    Any other suggestions?

  • KanagawaTomasu
    KanagawaTomasu Member Posts: 157 Skilled Fixer WiFi Icon

    AnhEZ28,

    I got photos up to illustrate my question. See what you think.

    I can always use CPU-Z and Speccy. Those are pretty detailed, as well.

    Cheers!

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder

    @KanagawaTomasu

    That software might not work well with different SSD brand for showing information.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • KanagawaTomasu
    KanagawaTomasu Member Posts: 157 Skilled Fixer WiFi Icon

    That's a funny thing to say.

    The first advice I ever got on this blog was: "Run Crucial System Scan."

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder

    @KanagawaTomasu

    "Run Crucial System Scan" is used for checking the system parts such as memory and storage to provide the appropriate upgrade parts.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • KanagawaTomasu
    KanagawaTomasu Member Posts: 157 Skilled Fixer WiFi Icon

    Yes, I know the difference between Crucial System Scan and Crucial Storage Executive.

    Crucial gets recommended for almost everything.

    I just found it odd that both of these programs are NOT working on my Acer laptop.

  • KanagawaTomasu
    KanagawaTomasu Member Posts: 157 Skilled Fixer WiFi Icon
    edited April 13

    Latest update . . . . NO Progress.

    I have upgraded the RAM, installed a secondary SATA SSD, (Both Crucial).

    My "New and Improved" SK Hynix, Gold P31 (Gen 3 x 4) NVME . . . STILL SHOWS as completely FULL.

    USED UP in the Crucial "Storage Executive" APP.

    In addition, (I did not notice before) The Crucial MX 500 SATA SSD shows as "Drive 0" even though it is EMPTY. Windows 11 is installed on the SK Hynix NVME Drive.

    What is wrong with this picture?

    One more note: I sent emails to Crucial about the issue.

    IF they answer my question ie. correct this problem….

    I will post the technical correction here.

    We shall see.

  • KanagawaTomasu
    KanagawaTomasu Member Posts: 157 Skilled Fixer WiFi Icon

    The response from Crucial was as follows:

    1. Reset the partitions on the Crucial SATA drive. (To what end? I am not sure.)
    2. Ignore the incorrect use indicator (in the primary NVME drive) and continue using the Storage Executive App.

    That's all folks.

    Think I will try another brands drive management software.

  • KanagawaTomasu
    KanagawaTomasu Member Posts: 157 Skilled Fixer WiFi Icon

    One final irritation with Crucial Storage Exec software.

    I now have different drives, a Samsung NVME and a Samsung SATA SSD.

    I am now running Samsung Magician (Drive Management Software).

    I cannot COMPLETELY delete Crucial Storage Exec. I get an error message when I try.

    If I wasn't convinced to can them before, I am now.

    Cheers!

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