Predator Helios 300 Not Charging Properly

wonkycharger
wonkycharger Member Posts: 1 Newbie

I noticed over the last year or two that my Acer Predator Helios 300 is not charging properly. By that, I mean that when plugged in, if the computer or cable is moved/touched, the charging light blinks on and off, and there is sometimes an audible "beep," even if the computer is not booted (sounds like it's a BIOS beep or something). It always comes back on and starts charging again, but if the battery is super dead, the computer will shut down, which is quite annoying.

At first, I thought the issue was the power adapter, but I've tested my computer using another charger from someone else who has the exact same computer and the issue persists. This occurs whether plugged into a power strip or directly into the wall. Something rather obnoxious that I didn't notice until way after I bought the computer is that the seller shipped both our computers with non-OEM chargers. I've seen stranger things happen, though, so maybe my computer in particular just doesn't like the non-OEM charger, but that seems unlikely as the issue occurs with only my computer on both chargers, but not their computer.

My computer is for sure out of warranty by now, but I've repaired computers in the past (just not this particular model), so I'm wondering if anyone else has experience with this, and if there is anything internally I can check/adjust? Open to any suggestions.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,097 Trailblazer

    When you fully insert the barrel DC plug of the power adapter in the DC port of your laptop do you notice an audible click? The pin may fit OK but not have the correct length. You don't mention the full model of your Helios 300 so I cannot check if the DC port is removable or soldered on the motherboard, if removable you can replace that port easily. Three things to check: Battery condition may have deteriorated after 3 years poor charging run a battery report in Windows, paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, right click on the report and in the context menu select "Print to Microsoft PDF" attach the PDF file to your reply and type @Puraw Next, check if your power adapter is the correct one for your laptop model (voltage + Watt/Amp) and has the right DC plug pin size length, OD and ID. Check if you see any burn marks or damage on the laptop DC port, laptop LEDs should not react when you touch or even when you wiggle the plug during charging that is not making proper contact, I prefer the straight DC plug, not the popular angled plug that always moves when inserted in the port. Don't connect the adapter to power strips/extension cords or use plug adapters (3-2 pin) but connect the compatible AC plug directly to a properly grounded good working electrical wall outlet. Try another wall outlet and make sure the phase/fuse can sustain 20 Amp. Other than the port socket there may be a hardware problem and if nothing helps you should bring the laptop to Aer Services in your country to check the motherboard.

  • amelia743
    amelia743 Member Posts: 3 New User

    Check the charging port and power jack for damage or loose connections. Test with an original OEM charger if possible, and update your BIOS and drivers. If the issue persists, consider a professional repair or battery replacement.

  • amelia743
    amelia743 Member Posts: 3 New User

    Check the charging port and power jack for damage or loose connections. Test with an original OEM charger if possible, and update your BIOS and drivers. If the issue persists, consider a professional repair or battery replacement.