Why my new SFG14-71 (13700H) laptop heats up as Hell ??? 🌡️🔥

ArhamAli
ArhamAli Member Posts: 24 Networker
edited August 1 in Swift and Spin Series

i recently purchased Acer Swift Go 14 Evo i7 13th gen H series laptop (model: SFG14-71)

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But this Laptop model Heats a lot lot 🔥🥵🌡️and also I can't use MS Office (Word, PowerPoint,Excel)☹️

On Acer official website its claim that you got MS Office with Life time Validity but it is not true 🤷🏻

Also I try to communicate with Acer Technical Support & Customer Care but response came from them 😞

If someone using such model then please Help me 🙏🏻

i will be very grateful to you for this act of kindness ✨

[Edited to hide sensitive information]

Answers

  • ArhamAli
    ArhamAli Member Posts: 24 Networker

    why nobody replied my question ❓ ⁉️ 🤨😕

  • StevenGen
    StevenGen ACE Posts: 12,080 Trailblazer

    Acer does NOT say that the Swift Go SFG14-71 laptop have "On Acer official website its claim that you got MS Office with Lifetime Validity" this laptop has a 1-month FREE subscription to Microsoft Office360 online only NOT lifetime.

    With the heating of this laptop, you have to realize that this Swift Go SFG14-71 laptop is NOT a full-on gaming laptop, yes Acer claims that its i7-13700H cpu has performance on-the-go. ideal for gaming, creating, or streaming etc etc, but, you have to remember that this is a 14" laptop that has a very powerful Intel Raptor Lake H i7-13700H cpu with its integrated Intel® Iris® Xe Graphics and 16GB On Board Memory Type LPDDR5-4800MHz type memory which and when you use this laptop at its High Limit and the cpu is at between 91C-100C temps Fan 1 speed should be at 6700rpm and Fan 2 at 6300rpm which both of these fans should cool the cpu and its graphics considerably and you should not have overheating issues.

    You need to make sure that all the vents and thermal module fans are clean and don't have any felt blocking cross flow ventilation of the cpu and its graphics and that you also have installed the latest bios version 1.07, as the bios version 1.04 for this laptop did address and "Update Thermal DTT table" for cooling of this laptop that did solve some of the heating issues of this laptop and also make sure that you have all the windows updates done for this laptop and they are up to date. As doing all this will keep your Swift Go SFG14-71 laptop running cool and to its best performance.

    Swift Go SFG14-71 laptop thermal module is a very efficient cooling solution for the Intel Raptor Lake H i7-13700H cpu and its integrated Intel® Iris® Xe Graphics.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • ArhamAli
    ArhamAli Member Posts: 24 Networker

    but I don't use this laptop for Gaming, Editing or other heavy tasks 🙁but still heats a lot, and also There is No Coustomer Support & Technical Helpline members (I try to contact them so many times but they Never Ever Response 😡😔)

    The Customer Care & Technical Support of Acer Service is Useless & Worst 😡😭

    All of my Hard earned money 💰 wasted to this Cheap & Defected Laptop.

    Is it possible to get MS Office 2021 free for Life Time in my SFG14-71 (13700h)

  • ArhamAli
    ArhamAli Member Posts: 24 Networker

    i don't use this laptop for Gaming,Editing or other heavy tasks 🙁 but still it heats a lot 🔥🌡️

    i try to communicate with Acer's customer care & Technical Support but they Never ever response 😡😔

    The Technical Helpline & Customer Support of Acer service is Worst & useless 👎🏻😡😭

    All of my hard earned money 💰 has been wasted for buying this cheap & defective laptop model 😞

    is it possible to get MS Office free for Life Time Validity in this Laptop model (SFG14-71 13700H) ????😭😭😭🙏🏻🙏🏻🙏🏻🙏🏻

    i want justice ⚖️ because I got scammed by Acer plateform (Acer's Sales Service didn't provide me Correct information 😢)

    Also please UnBan my Previous email id from Acer Community 🙏🏻😭

    Old/Previous email id: arhamali1best@gmail.com

  • ArhamAli
    ArhamAli Member Posts: 24 Networker

    i don't use this laptop for Gaming,Editing or other heavy tasks 🙁 but still it heats a lot 🔥🌡️

    i try to communicate with Acer's customer care & Technical Support but they Never ever response 😡😔

    The Technical Helpline & Customer Support of Acer service is Worst & useless 👎🏻😡😭

    All of my hard earned money 💰 has been wasted for buying this cheap & defective laptop model 😞

    is it possible to get MS Office free for Life Time Validity in this Laptop model (SFG14-71 13700H) ????😭😭😭🙏🏻🙏🏻🙏🏻🙏🏻

    i want justice ⚖️ because I got scammed by Acer plateform (Acer's Sales Service didn't provide me Correct information 😢)

    Also please UnBan my Previous email id from Acer Community 🙏🏻😭

    Old/Previous email id: arhamali1best@gmail.com

  • PramodSubedi
    PramodSubedi Member Posts: 2 New User

    i have sfg14-71 i5 13500H and yes it comes with MS office home & student 2021 version. Mine was also not activated then i contacted Microsoft customer service through live chat option and they activated it for me.